App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Kayako
5
68
4
68
3
25
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Table of Contents
Is this product right for your business?
Find out with a
Kayako - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Kayako overview
Based on 176 verified user reviews
What is Kayako?
By industry, Kayako reviewers are most commonly professionals in computer software (23%). The most frequent use case for Kayako cited by reviewers is customer support (68% of reviewers).
What do users say about Kayako pricing?
Some users say Kayako offers reasonable pricing and appreciate the included features, while reviewers indicate the per-user cost is value-friendly. However, many users report price increases, unexpected billing issues, and dissatisfaction with subscription fees and extra charges.
Starting price
Alternatives
with better value for money
Pros & Cons
Ticket Management
Customer Support
Customer Tracking
Knowledge Base
Communication
Features
Kayako’s user interface
Kayako review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.9
Reviews sentiment
What do users say about Kayako?
Reviewers indicate Kayako helps streamline customer support by centralizing communications, ticket management, and live chat in one platform. They appreciate its ease of use, flexible configuration, and ability to organize tickets, emails, and chats efficiently, which improves team productivity and customer engagement. They find the user interface generally intuitive, though some feel it could be more modern and less cluttered. Pricing is often seen as high, especially after recent increases, and they wish for more competitive plans and better billing practices.
Users report that integrations and advanced features are sometimes limited or difficult to set up, and they encounter occasional bugs and reliability issues. They say customer support can be slow or unhelpful, and some express frustration with lack of direct assistance and delayed responses. They value the ability to customize workflows and access helpful automation, but note that reporting and analytics could be improved. They find Kayako suitable for small and medium teams, but feel larger organizations may face challenges with scalability and cost.
Select to learn more
Who uses Kayako?
Based on 176 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Kayako's key features
Most critical features, based on insights from Kayako users:
All Kayako features
Features rating:
Kayako alternatives
Kayako
Starting from
No pricing info
Yonyx
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Kayako pricing
Pricing plans
Pricing details:
ESSENTIAL
No pricing info
Features included:
- Advanced Ticketing System
- Unlimited AI Suggested Responses
- Knowledge Base Audit
- Self-Learning Mode
- Multiple Chatbots & Customer Channels
- API Access
- Integrations
ENTERPRISE
No pricing info
Features included:
- Fully Autonomous Resolutions
- Ticket Summaries
- Audio File Transcriptions
- Multilingual Content
- Reporting
- Customizable Branding
User opinions about Kayako price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Kayako's price and value, mention it in a positive light.
Some users report that Kayako offers reasonable pricing compared to alternatives and appreciate the value-friendly per-user cost, especially when discounts or legacy licenses apply. Some reviewers find the included features at certain price points beneficial and say the app’s functionality matches or exceeds its cost. However, many reviewers feel the pricing is high, especially after recent increases and the shift from perpetual to subscription-based fees. Users indicate frustration with unexpected charges, auto-renewals, and separate support fees, and some say the cost outweighs the benefits, particularly for long-term or self-hosted customers.
, and
Kayako integrations (65)
Integrations rated by users
We looked at 176 user reviews to identify which products are mentioned as Kayako integrations and how users feel about them.
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
“Critical for firing or blocking tags in GA based on the user's consent status while browsing a website. You can customize when data is sent to google based on the privacy and consent rules you set up.”
Sarah F.
Marketing Technologist
Integration rating: 5.0 (1)
“It allows me to sync my task deadlines directly with my schedule. Having a clear view of delivery dates alongside my meetings helps me manage my sprint time much better”
Enguerran M.
Fullstack Web Developer
Integration rating: 5.0 (1)
“Our payroll reports sync directly to NetSuite, it's so smooth now, it used to be a manual process of download pdfs, email to Accounting, they put it in NetSuite and code everything manually. All those steps are eliminated now!”
Stephanie D.
Business Administrator
Integration rating: 5.0 (1)
“We do our B2B sales via salesforce and then ship the orders out of Fishbowl. Have had slight issues with the inventory management within Salesforce and the connecting integration.”
“Salesforce feeds leads and other metrics that are important for billing”
Willem T.
Systems Director
Other top integrations
Kayako customer support
What do users say about Kayako customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Kayako customer support.
Widely noted by reviewers, Kayako's support team is friendly, efficient, and often resolves issues quickly in real time.
A significant portion of users appreciate the 24/7 availability and helpfulness of customer support, making implementation easier.
A limited number of users report vague support policies, slow response times, and difficulty accessing customer service when needed.
Support options
Training options
To see what individual users say about Kayako's customer support, check out the review snippets below.
“Kayako has streamlined our customer service operations by providing a scalable and customizable solution.”
Kilmer M.
Senior Director of Advertising and eCommerce
“Three weeks or so before the team stopped hovering.”
Uba A.
VP of Growth
Kayako FAQs
Kayako has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Kayako used for?
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place. Help customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from various applications for immediate context.
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
iPad, Android, iPhone
Q. What level of support does Kayako offer?
Kayako offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), Phone Support
