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Smith.ai

Smith.ai: A superior 24/7 customer engagement solution.

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Is this product right for your business?

Find out with a

Smith.ai - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Smith.ai overview

What is Smith.ai?

Smith.ai is the most flexible, adaptable way to capture and convert leads 24/7. Our AI Receptionist and Virtual Receptionists answer questions, qualify leads, schedule appointments, & transfer calls. Smith.ai blocks spam, integrates deeply with your CRM, sends you instant call summaries, and more. Custom playbooks tailored to your workflows, conversational AI, and professional human backup ensure high-quality call handling that's personalized to your brand. Smith.ai is the most efficient way to convert leads & grow your business!

Starting price

95flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Pricing

Smith.ai’s user interface

Ease of use rating:

4.8

(29)

Smith.ai pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(2)

5(26)

What do users say about Smith.ai?

I am not fighting with them for 6 months of overages and they will only refund 2 months.

Select to learn more

Who uses Smith.ai?

Based on 29 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Law Practice

Legal Services

Construction

Computer Networking

Others

Use cases

Lead Management

Customer Service

Customer Communications Management

Lead Capture

Artificial Intelligence

Smith.ai's key features

Most critical features, based on insights from Smith.ai users:

Interaction tracking

5.0

(1)

Chat/Messaging

5.0

(1)

All Smith.ai features

Features rating:

4.8

(29)

A/B testing

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

5.0

(1)

AI/Machine learning

(0)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

5.0

(1)

API

(0)

Appointment management

(0)

Appointment scheduling

(0)

Automated responses

(0)

Autoresponders

(0)

Calendar management

(0)

Call recording

(0)

Campaign management

1.0

(1)

Canned responses

(0)

Chatbot

1.0

(1)

Chat/Messaging

5.0

(1)

Chat Transcript

(0)

Code-free development

(0)

Communication management

(0)

Configurable workflow

(0)

Contact management

1.0

(1)

Content management

5.0

(1)

Contextual guidance

(0)

Conversation intelligence

(0)

Conversion tracking

(0)

CRM

1.0

(1)

Customer history

(0)

Customer support

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable templates

(0)

Dashboard

(0)

Data extraction

(0)

Data import/export

1.0

(1)

Data security

(0)

Data visualization

(0)

Drag & drop

(0)

Engagement tracking

(0)

Event triggered actions

(0)

File sharing

(0)

For developers

(0)

For ecommerce

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

Geotargeting

(0)

Human Handover

(0)

Intent recognition

(0)

Interaction tracking

5.0

(1)

Knowledge base management

(0)

Language detection

(0)

Lead capture

2.5

(2)

Lead notifications

(0)

Lead qualification

1.0

(1)

Lead segmentation

(0)

Lead verification/validation

(0)

Live chat

(0)

Machine learning

(0)

Mobile access

(0)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Channel marketing

(0)

Multi-Language

(0)

Natural language processing

5.0

(1)

Offline form

(0)

On-Demand communications

(0)

One-to-One messaging

(0)

Online forms

(0)

Performance metrics

5.0

(1)

Personalization

(0)

Pipeline management

(0)

Pre-Configured bot

(0)

Predictive analytics

(0)

Prioritization

(0)

Proactive chat

(0)

Process/Workflow automation

(0)

Product recommendations

(0)

Query suggestions

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

(0)

Real-time conversations

5.0

(1)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Search/Filter

(0)

Sentiment analysis

(0)

SMS messaging

5.0

(1)

Social media integration

(0)

Source Tracking

(0)

Speech recognition

(0)

Support ticket management

1.0

(1)

Task automation

(0)

Template management

(0)

Third-Party integrations

5.0

(1)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Trend analysis

(0)

Visual analytics

(0)

Workflow management

(0)

Smith.ai alternatives

Smith.ai

4.8

(29)

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.8

Value for Money

4.7

Customer Support

4.9

Intercom

4.5

(1.1K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.0

Customer Support

4.3

Bitrix24

4.2

(987)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Pipedrive

4.5

(3K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.4

Smith.ai pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

Per month

Features included:

Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support

Basic

270

Per month

Features included:

Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support

Pro

800

Per month

Features included:

White-glove setup
Appointment booking
Lead qualification
24/7 human escalation
Custom FAQs
Up to 10 custom intake questions
Call transfers
Instant call summaries
Bilingual call handling
Call recording & transcription
Custom greetings
Rich business insights
Email Support
Phone Support
Chat support

Enterprise

No pricing info

Features included:

All the Essential
Email Support
Phone Support
White-glove setup

User opinions about Smith.ai price and value

Value for money rating:

4.7

(29)

To see what individual users think of Smith.ai's price and value, check out the review snippets below.

“Smith.ai also gave us a discount if you paid in advance, which was great.”

Ramon L.

Office Manager

“They have awesome customer service and always make clients feel welcomed and valued.”

Sara G.

Owner

Smith.ai integrations (66)

Integrations rated by users

We looked at 29 user reviews to identify which products are mentioned as Smith.ai integrations and how users feel about them.

Filevine

Integration rating: 5.0 (1)

8am MyCase

Integration rating: 5.0 (1)

“Did not work - transcription was rarely captured.”

Sara M.

Attorney

Smith.ai support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Email/Help Desk

Phone Support

Knowledge Base

Chat

FAQs/Forum

Training options

Documentation

Live Online

Webinars

Videos

Smith.ai FAQs

Related categories

Artificial Intelligence

Customer Service

Conversational AI Platform

Lead Capture

Conversational Marketing Platform

Lead Management

Customer Communications Management

Live Chat

Lead Generation

Predictive Lead Scoring

Chatbot