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Survicate Reviews
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Pros and cons
Peter S.
29 reviews
Recommended
Jordan L.
Broadcast Media,
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I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.
- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team
- Backend is slow at times
Atour T.
Research, 51-200 employees
Used daily for 1-2 years
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In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.
We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.
Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.
Verified reviewer
Food Production, 501-1,000 employees
Used other for 6-12 months
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Reactivity of support Design to build survey > easy
No synchronisation with our CRM at the begining Some small bugs
Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way!
Caroline R.
Hospital & Health Care, 11-50 employees
Used daily for 1-2 years
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Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options
I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.
Verified reviewer
Building Materials, 1,001-5,000 employees
Used weekly for less than 6 months
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I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
You can integrate contact forms directly onto your website with this software.
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.
Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!
Jennifer L.
Insurance, 51-200 employees
Used daily for less than 6 months
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It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.
Ross v.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.
We use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.
Literally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.
Brant E.
Automotive, 11-50 employees
Used weekly for less than 6 months
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See above.
In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.
Pricing freezes - complete shut-down of active surveys.
Verified reviewer
Automotive,
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We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).
- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys
No cons were added to this review
Kinga E.
Marketing and Advertising, 11-50 employees
Used monthly for 1-2 years
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I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.
I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.
Verified reviewer
Computer Software, 501-1,000 employees
Used other for less than 6 months
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Support managed to solve my issues, super well.
Embedding a question into an email intergrated with intercom is a killer feature.
That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?
Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature. Happy to let you know we've since further improved the Intercom integration. For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more. Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application. Please let us if we can help you in any other way.
Maggie M.
Hospitality, 11-50 employees
Used weekly for less than 6 months
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Is a good free option - easy to customise with branching logic available.
No export features are available with the free plan.
Josh R.
Sports, 11-50 employees
Used weekly for less than 6 months
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I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.
This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Peter S.
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This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.
No pros were added to this review
No cons were added to this review
Hi Peter, thanks for the feedback! We're happy to hear you've managed to acquire new leads with Survicate. Can you think of any improvements so we can make your experience with Survicate a 5-star one? Feel free to contact us at support@survicate.com - we're always happy to hear from our customers!
Verified reviewer
11-50 employees
Used weekly for less than 6 months
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It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.
The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.
Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy. You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested! Please let us know if we can help you in any other way.
Peter S.
Management Consulting,
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Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
Easy to install and use, customer support, price.
As mentioned, lack of integrations with Unbounce and Optimizely.
Michal S.
Internet, 11-50 employees
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Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.
Easy to use, well designed, great customer service.
I wish there would be more integrations, although I know they are currently working on this.
Marcin Ł.
Venture Capital & Private Equity,
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This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.
lots of high quality leads, HubSpot integration
customization of widgets took us a while
Karl M.
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Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
No pros were added to this review
No cons were added to this review
Wojciech M.
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We started to test survicate to generate more leads and feedback from our users on testarmy.com It works and we are happy using it.
No pros were added to this review
No cons were added to this review
Hi Wojciech, Thanks for your positive feedback! We're wondering what we can do as Survicate to make your experience a 5-star one? Feel free to let us know if we can help in any way!
Jakub K.
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While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).
No pros were added to this review
No cons were added to this review
Andrea F.
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No cons, just pros. Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit). Advice: give a try and study all the features before contact the customer service :-) that always answered very very quickly to all your questions.
No pros were added to this review
No cons were added to this review
Alex S.
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- Easy and highly effective to use - implementation takes few minutes - great support team! - great value for money, much cheaper than other tools and much more effective!
No pros were added to this review
No cons were added to this review
Filip D.
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Survicate helped us to understand clients needs. It's also a great tool to strenghten your relation with potential customers.
No pros were added to this review
No cons were added to this review
Mateusz P.
Restaurants, 51-200 employees
Used monthly for 6-12 months
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Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection
Not the most advanced functionality, does not provide feedback forum or updates about new features to customers.
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