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Help Scout
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
Table of Contents
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Help Scout - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Help Scout overview
Based on 226 verified user reviews
What is Help Scout?
By industry, Help Scout reviewers are most commonly professionals in computer software (19%). The most frequent use case for Help Scout cited by reviewers is help desk (64% of reviewers).
What do users say about Help Scout pricing?
Most reviewers indicate that Help Scout provides good value for money, with a robust feature set, flexible pricing, and a generous free trial. However, some reviewers feel recent price increases and per-user costs make it expensive.
Help Scout’s user interface
Help Scout pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Help Scout?
By industry, Help Scout reviewers are most commonly professionals in computer software (19%). The most frequent use case for Help Scout cited by reviewers is help desk (64% of reviewers).
Select to learn more
Who uses Help Scout?
Based on 226 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Help Scout's key features
Most critical features, based on insights from Help Scout users:
All Help Scout features
Features rating:
Help Scout alternatives
Help Scout
Starting from
55
Per month
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Help Scout pricing
Pricing plans
Pricing details:
User opinions about Help Scout price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Help Scout's price and value, mention it in a positive light.
Most reviewers indicate that Help Scout offers good value for money, highlighting its robust feature set, fair and flexible pricing structure, and affordable entry point for startups. They appreciate the availability of a free trial, the option to test new features before upgrading, and the absence of pressure to commit during the trial period. Some users say the introductory rates and billing options are attractive. However, some reviewers feel the software is expensive, especially after recent price increases, and mention that per-user costs and certain features can be overpriced or limited for the cost.
, and
Help Scout integrations (73)
Integrations rated by users
We looked at 226 user reviews to identify which products are mentioned as Help Scout integrations and how users feel about them.
Integration rating: 5.0 (6)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Other top integrations
Help Scout customer support
What do users say about Help Scout customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Help Scout customer support.
Widespread user sentiment highlights Help Scout's customer support as prompt, friendly, and highly effective in resolving issues.
A significant portion of users appreciate the knowledgeable, personal approach and one-to-one feel of the support team.
Frequently reported by users, support is easy to contact, quick to respond, and consistently provides thorough, helpful answers.
Support options
Training options
To see what individual users say about Help Scout's customer support, check out the review snippets below.
“Lightweight help desk portal for our team to collaborate on tickets and create articles for future reference”
Josh S.
IT Coordinator
“Keeps all customer communications in one place - allow us to respond to customers in almost real time”
Stephen B.
CEO
“They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team.”
Thomas P.
Head of Customer Success
Help Scout FAQs
Help Scout is a dedicated customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible. Help Scout's shared inbox includes features like private notes and @mentions to improve team collaboration, plus collision detection to prevent duplicate work by showing when an agent is actively working on a specific conversation. You’re also able to automate routine tasks with workflows and add additional context with customer profiles. Help Scout's knowledge base builder, Docs, makes creating self-service content quick and easy. Built-in search functionality and organization features help customers find the answers they need quickly, and Docs-specific reports show which content is doing best and areas where you have room for improvement. Help Scout's Beacon offers live chat capabilities and proactive support options through an embeddable widget. Customers can search your Docs site articles or submit a question to your support team right from the widget, helping them get answers when and where they need them most. Help Scout also comes loaded with pre-built performance reporting dashboards. Create custom reports to zero in on the metrics that matter most to you and your team. And finally, you get access to Help Scout’s world-class support team, which is available by email 24/6 to answer any questions you may have.
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