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BambooHR Reviews

Reviews summary

Pros

I love how easy it is to use BambooHR and how nice it is to have all our HR needs in one place. It's especially easy to approve and request PTO or to see who is in the office.

Anonymous Reviewer

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Bamboo is a nice straight forward people management platform. It did a great job helping me keep track of my employees, set goals collaboratively, check in on those goals.

Anonymous Reviewer

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BambooHR has some great integrations (Slack, for instance) that allow me to see when my co-workers are out of the office or even celebrating an anniversary or birthday.

Anonymous Reviewer

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Cons

It doesn't have the most professional look and every time I use it I worry that I'm missing an update because the alerts seem to be delayed.

Anonymous Reviewer

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The people and how they cant help with any misunderstandings but instead cancel your account and destroy the company that you worked so hard on. Garbage un hearted people.

Raymond C.

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At times I had trouble logging into this software through my phone, however, other than that BambooHR works really well and has not given me any issues.

Elizabeth A.

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Overall rating

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93%
positive reviews
97%
would recommend this app

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1,213 reviews

recommended

Overall Rating

Our HR and Internal Comms Team LOVES BambooHR

Reviewed 10 months ago

Overall Rating

BambooHR takes the headaches out of employee time off!

Reviewed 3 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BambooHR Turns a Small Business into a Big Business

Reviewed a year ago

I enjoyed it more than other recruiting software I've used. It makes work easier and helps me be a manager instead of a paper pusher.

Pros

I personally like that BambooHR has different portals for its users. They've built a database that allows employees to: 1. Maintain their own records (whether the company sends or user uploaded); track time off earned, sick days used, and hours worked; while allowing the user to sign documents easily electronically; and 2. Makes being an HR manager, easy. What I mean is, creating records (employees or temps) and ensuring they have all the blocks checked (background ran, drug test paperwork properly filled out, and any other documentation needing signed) within the timeframe needed to start working - is tracked, maintained, and recorded for you... so all in all, eliminates the monotony of HR and time wasted on paperwork while assisting managers/employees in ensuring proper compliance.

Cons

Well, I still had to scan any documents that weren't created or automated through the software and label them. For example, I work at a satellite location; the warehouse I staff for has a basketball court out back for employees to use on their break. I had to create a document that stated employees for my agency had to make sure they were clocked out, that they were responsible for any risk of injury...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Bamboo HR, a slick but severely limited recruiting software

Reviewed 9 months ago

As stated, the BHR system is a recruiters dream and makes the talent acquisition process easier for those businesses that are only using the job boards to get applicants. Just don't expect much more after that.

Pros

The look an feel of BambooHR (BHR) is amazing! Its almost like Facebook for recruiting. It is very intuitive for what it does and offers to the administrator and end user. The applicant tracking system is very easy to use and goes the extra mile with automation and thoughtfulness concerning on-boarding and then " flowing" into the core HRIS. The BHR system was chosen by a previous HR professional that clearly had a recruiting bias. Although important, more vetting should have been done to make a sound choice for long term success regarding the needs of a small to mid-size business.

Cons

Beyond what I described above there is limited functionality without also purchasing and integrating other systems through a "bolt-on" approach. By "Bolt-on" I mean that BHR will not automate between the core HR system of BHR and a timekeeping system, a payroll system, benefits administration system, leave administration system. The ability to have a robust system is possible but is not practical or cost effective with BambooHR. In order to get a full platform, covering the full life cycle of and employee, through BHR, a business would have to pay upwards of 30-40 dollars per employee per month. Simply put other options are available and far more robust with better long term results for less money- See my review of APS Payroll for an example.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Robust tool, but we don’t use all the features

Reviewed 23 days ago

Overall positive experience. It serves the purpose for what I use with org chart, time off management, storing benefits and company policies, and direct report and personal profile info.

Pros

I am a user of BambooHR and find it useful to accessing the company org chart. I can search by name to see who sits on what team. This is helpful since my company is growing and hiring a lot of people. It can be confusing in a virtual setting to know what teams people are on, so I check frequently. I also like how easy it is to request time off and approve requests from the manager side. These are the main 2 functions I use.

Cons

I think my company isn’t using all the functionality and we have some disjointed systems, but that isn’t a fault of the tool. Since I use the org chart feature most, it would be great to be able to click into names and see a basic profile with their contact info.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worst HR Company Provider EVER!

Reviewed a year ago

Since moving to their new Payroll service (Trax Payroll) BambooHR has been in the business of keeping us from HR compliance and has made processing payroll much more time consuming and frustrating. All with a lack of professional and effective customer support. They have mishandled payroll taxes, W-2's and account access once we notified them of changing to a better HR management solution. This has truly been a nightmare that won't end.

Pros

The software does have some nice features like Performance Management.

Cons

The worst payroll software in history! Sold me a bill of goods that everything was integrated, however, they use a remote link which is clunky and extremely frustrating to use unless everything is "just right". Do your research - there is better out there along with excellent customer support. I had to manually add employee PTO each pay period as their system was not integrated with their Payroll software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple to use and an absolute must..

Reviewed 3 months ago
Pros

The customer support is flawless, they practice what they preach. The product works exactly as delivered. Easy to use and great product support.

Cons

There have been no cons to the software. If i had one thing to say, I would like to an alternate platform to generate the monthly cost or a more transparent discount program based on headcount.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great HR Information System for medium size business

Reviewed 9 months ago

Moved all employment contract management online, leave management, onboarding, offboarding, personal details maintenance through self serve functionality, process workflows and performance management.

Pros

Modern HR information system with great broad feature set for medium size businesses. Excellent for leave management, request, approval and tracking.

Cons

Is based out of the US and orientation is by default to US customers. Works for Australia customers but is a bit short on handling contractors, more permanent focused, and support hours do not cover Australia timezone which has caused some issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BambooHR - 10/10 Would Recommend

Reviewed 7 months ago

Overall, it's been a really great experience as an implementer, an admin, and a user.

Pros

I advocated for BambooHR for my company as its first HRIS, and I believed it would be a major benefit to our company, and it has been. It's a major bragging right of mine that I found BambooHR at a conference, convinced my boss to sign off on it, and executed the roll-out and got most staff on-board with it as a concept. So, I like most things about BambooHR. It's intuitive for users and administrators...

Cons

Honestly, there's not a lot I don't like about the software. When we first got it, I would say its lack of payroll integration, but it's since integrated TRAX payroll with the software, which our accounting team is now switching to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Clean and easy to Use

Reviewed 5 months ago

Overall, it's a great way to manage a wide variety of workplace 'must haves.'

Pros

Very intuitive, and well designed. Easy to track paychecks, company announcements, and personal goals.

Cons

When writing personal goals, or annual review information, the website would automatically log me out, without saving the work. This happened nearly every year after I have spent almost an hour writing, and then POOF! all of it would be lost. I eventually figured out to save as I went along, but I lost at least 6 hours of my time to this feature for the 2.5 or so years since the company adopted the program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We started with nothing, now we have it all!

Reviewed 5 months ago

LOVE this product and the creators behind it . Would absolutely recommend to others!

Pros

Our company did not have an HR platform so starting with Bamboo was a no-brainer. The sales team and implementation team are fantastic, their self guided materials and videos are 2nd to none!

Cons

I wish there was an integration between Bamboo and QuickBooks. Hopefully that will happen eventually and make our payroll lives even easier!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent all-in-one HR platform

Reviewed 2 years ago

BambooHR is an excellent all-in-one tool for an HR department. It provides new employees with a great onboarding experience. All the features are easy to learn because the UI and UX are both excellent.

Pros

I like the reports for employee and applicant data. It provides valuable insights to management. The time-off tracking function is easy to use while the performance management add-on is straightforward. It is also a breeze to onboard new hires through the new hire packet feature. Updating employee information and status is also easy.

Cons

It took me long to figure out how to export employee data. It also does not have a payroll add-on that may be easily customized to our jurisdiction's income tax laws.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practical and effective HR tool!

Reviewed 2 years ago

We've had a great experience with BambooHR. Going into it we knew very little about the software and had just heard great things. Now that we've been on it for a few years I can say that the software has grown along with our business. It seems like BambooHR really takes the customers needs and requests to heart and tries to make the software fit each customers needs. We look forward to the new feature releases and just being able to use the software as it is for years to come!

Pros

My favorite thing about BambooHR, in general, is that they are always trying new things and releasing new features. They just released a sync feature that syncs with TRAX Payroll software and cuts out the time needed to reconcile the 2 systems. The software is very user-friendly and you are able to find a help article about nearly anything you could ever want to know. One of my favorite features is...

Cons

I've only been able to find one single thing that I would change about the software and that is that I would make it possible for one person to be a manager for operations purposes and another person manager for compensation purposes. I've ran into the problem where the operations person doesn't need to see the compensation of their co-worker, but another person at a VP level should be able to request and approve compensation, essentially skipping over the Operations Manager for compensation purposes. I haven't yet found a way around it, so we just eliminated the Operations Manager from the profile and have the VP listed as manager, but this doesn't change my opinion that I would recommend this to anyone!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product!

Reviewed 3 years ago

If you need to be FULLY integrated, this may not be the right solution for you - you would have look at their partnerships prior to implementation. But the integrations they lack, they have made up for it with the tools the provide.

Pros

We experienced a disaster when we migrated from Zenefits to another HRIS. While we experiencing such challenges, we found BambooHR and made the immediate switch. It has been a huge, pleasant adjustment for our company! After dealing with the customer service from Zenefits and the overall issues with the other HRIS, we finally landed in a place that provides a great product and great customer service...

Cons

We wish there was more flexibility for integration, but I understand why they are choosy with their partnerships. We have to manually upload data into our payroll which has caused some errors. Also, the approvals aren't flexible. It's either all or nothing meaning - if a single participant involved in a multilevel workflow is out of the office, the entire approval is bypassed. I would like the flexibility to approve on the behalf of the absent individual while allowing the other participants to still play their part. Outside of that, we are very happy with the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BambooHR is simple and user friendly but not built for large companies.

Reviewed 3 years ago

BambooHR software and management system is not the cheapest option out there but you get what you pay for. Well-organized, visually appealing tools that are simple to set up and run. This solution has an open API that allows the software to be integrated with a company's existing HR tech vendors, and the performance review function fits with the way more companies are working. I would suggest this product to small to medium companies.

Pros

BambooHr has allowed our management team to be on the same page with employee Management. Our managers are able to access our Bamboo account from anywhere, allowing them to keep updated on their team. This product also allows employees to enter & update their own personal information reducing user error. This software reporting has several automated functions for manual reports that my company generates for the corporate office. We continue to automate more processes with the help of the Bamboo development team. The onboarding and offboarding processes are streamlined and offer electronic onboarding, task assignments, and e-signature documents. Bamboo HR is able to support every aspect of employee administration and HR management.

Cons

The biggest complaint I have with BambooHr is their customer service and support team. While the team was really hands-on with us for implementation, the support has since left us to figure out our problems with the software ourselves and basically just sends us links to tutorials. The tutorials are ok but we usually end up having even more specific questions after watching them. It would be nice to see them be more hands-on after implementation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to use system that allows central tracking and reporting of most employee information.

Reviewed 4 years ago

BambooHR has been really helpful in storing and reporting on employee information, giving employees access to view their benefit and personal information, and I can't rave enough about the Applicant Tracking feature. As a one person HR department, BambooHR has allowed me to become a strong, communicative and organized recruiter in the midst of the million other things I do. As I learn more about email...

Pros

BambooHR's customer support is second to none. How they find such cheerful, helpful people, I don't know. They are happy to work with you to help you get the most out of the system. The system is user friendly and can be customized in a lot of ways. You can report on any information in the system, with easy to use standard reports, or you can create your own. They constantly add features and make improvements...

Cons

It is only as good as the data you enter, and does not currently integrate with the other systems we use. So, it requires constant data maintenance to keep employee information up to date, for effective reporting. There's no seamless automation for benefit enrollment. The time off system is easy to use, but does not currently show enough detail to be useful for our needs. I hope that BambooHR will focus on automating the integration of information from other systems, and provide a simpler update of benefit plan information at year end.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love BambooHR and the customization possibilities it provides!

Reviewed 5 years ago
Pros

I did a lot of research on HRIS before choosing BambooHR. For those thinking about using BambooHR, really look at how your structure is set up and how you want it to work when the product goes live. For example, we have two divisions in two different locations. Both divisions are very unique and what one division needed the other did not. Getting this figured out before implementation will help...

Cons

Like any product, the more you use it, the easier it seems. There were kinks to work out when we first went live. Permissions, setting up employee fields and email alerts all needed some tweeking, but again, the system and BambooHR support was great getting through the learning curve. I did opt to go with Maxwell health for the online health care enrollment piece and I have been live with BambooHR since January 2016 and I am still not live with Maxwell Health and do not know when I will be, so if you are thinking of that option, I would really look into other options as it does not seem to be as responsive or as dynamic as BambooHR despite what the sales pitch shows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Former and Future User

Reviewed 2 years ago

It seems weird to be writing a review as a non-customer, but I'm a former user who found, implemented, used, and administrated this product for my business. Had to go away from it for a while, but looking forward to getting back to it again as soon as they have a viable payroll solution ready to roll. We were using this as a supplement to ADP. ADP was our payroll system and BambooHR was the rest of our HRIS solution for everything else we needed. When things became unbearable with ADP and we dropped them, we found an all in one solution that made BambooHR unnecessary. If Bamboo had a payroll solution, we would be using them today. My HR team love BambooHR and all of our employees liked it as well. Several ask periodically when we are going back to them on a regular basis.

Pros

Ease of use Intuitive design and flow Amazing customer service Development team constantly on the move and open minded to any suggestion you have

Cons

Doesn't have a viable payroll solution yet to be a true all in one HR solution yet

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bamboohr greatly increases the quality of candidate management

Reviewed 2 years ago

This must be one of the best human resource management services. Bamboohr is good for delimiting our work flow based on the number of employees with whom we work. It serves to communicate with employees, and with candidates to work in the company. It should be noted that bamboohr offers a very comfortable directory of employees. This software allows you a huge capacity regarding its deployment. Bamboohr It can be operated from any type of electronic devices since no type of installation is needed. Bamboohr customer support has a very acceptable response speed, as well as being very friendly at all times. It is the best services.

Pros

The platform offers us a good management of the documentation of our employees. It is easy to make detailed follow-ups about the activity of each employee, and their work time. The same thing happens with the follow-up of the candidates, and their abilities, because this is very complete. Another advantage of bamboohr is that the work can be organized so that specific employees can manage the rest. Bamboohr has proven to be a very reliable service, with which we can support all the work reports of our staff, and much more. The platform has also been of great help to achieve a more methodical workflow, and for the whole team to be aware of the skills and talents of each member of the team. Thanks to this we can create work strategies based on these skills.

Cons

Bamboohr offers a quite poor smartphone application. This is much better when used directly from the web page. The Platform does not offer enough communication tools. It does not handle motors of revision of curricular summaries, and neither it allows to administer criminal records (in the case of the candidates).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cumbersome HR Processes Streamlined w/ BambooHR

Reviewed 5 years ago

BambooHR has revolutionized the way we do business. From top to bottom, our employees have nothing but great things to say about this software. Several cumbersome processes have been streamlined. For example, Bamboohr's applicant tracking system has given us the platform to compete for candidates who are not only more qualified but who also fit our company culture. Finding the right folks has decreased...

Pros

APS is extremely effective. Sleek design gives companies competive advantgage. PTO tracker via mobile app is a game changer Paperless on-boarding is real!

Cons

none

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive Software w/ Over-the-Top Customer Service

Reviewed 3 years ago

Saves me time & keeps applicant tracking, hiring and onboarding processes organized and smooth, employees like it, and we've taken several processes paperless with BambooHR.

Pros

When I rolled BambooHR out to my team, I had several people confess their initial reaction was, "oh no not another program to learn!" but once they got in there they were pleasantly surprised by how intuitive and easy it is to learn. They've done their research and crafted a solution that's simple and elegant, actually kind of fun to use, and does what all HR professionals hope their solutions will...

Cons

One of BambooHR's greatest strengths is its simplicity, but that also has its drawbacks. It's not as customizable as some other options on the market. There are some things I wish it could do that it doesn't. They are always making improvements though, and what they do have works great. I'd rather use a somewhat limited platform that works great than deal with a fully customizable one that doesn't work great, or that's difficult to learn and a pain to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This might just be my personal all-time favorite software EVER.

Reviewed 3 years ago
Pros

Where do I even begin? All other HR systems out there should take note: BambooHR is how you do HR. My company was in need of software that dramatically cut down our paper usage, particularly for the onboarding process. The paperwork folder that I'd hand each new hire on their first day, was far too much and too overwhelming. With BambooHR, we are now able to have that onboarding process be completely...

Cons

There are, in all honestly, absolutely no cons to this software. It'll fit into any company's budget, and I promise, your employees will enjoy it just as much as your HR team does.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best HR Software around!

Reviewed 3 years ago

TIME!! I have so much more time!

Pros

Bamboo really strives to make their product easy to use. Their help section is filled with many different how to articles with picture and most often a video tutorial. I really like to 30/30 product updates they do, every 30 day they send out a video showing the new updates to the software for the last 30 days and what they are going to be working on for the next 30! This is constantly showing me all...

Cons

At the beginning it was a little difficult to get all of our custom tables set up and functioning the way we wanted but I think that was just some misunderstanding on my part, just not being a programmer! Bamboo has amazing customer service so they were happy to help make any changes we needed and made sure we were happy with everything at the end! For the software being as amazing as it is and the fact that Bamboo is always improving I don't know if I would even necessarily call it a con but the price is a little high. For our needs the benefits Bamboo offer are defiantly worth the cost!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BambooHR makes HR processes more organized

Reviewed 2 years ago

I recommend using BambooHR as this program makes managing of human resources much easier. I can tell for sure that it will suit to any kind and size of business. If you still doubt, just try its free version. I am sure your HR team will like it a lot.

Pros

I like that I can check all the documentation which is connected to each of employee. So you do not need to have thousands of folders saved on your computer. Everything is already stored correctly. And it takes just a few minutes to find the right document. What is more, you can customize the view according to your and company needs. But the best thing that I like that BambooHR has a great time-off management option. Employees submit a request, supervisor approves it and I got all this information well structured. BambooHR is a simple and easy-to-understand program. The design is really cool. But the best thing is that all the information about your employees is gathered in one place. Thanks to BambooHR HR managers spend less time for the organization of their work.

Cons

One of the problems is that when a supervisor or another person who needs to approve the time-off request is absent, there is no opportunity to approve it. I wish there was some kind of approval backup when another person approves time-off requests on supervisor’s behalf. Moreover, BambooHR has a very weak number of the integrated program. Because of that, we need to do a lot of work manually. Last but not least is the customer support. They are not capable to solve complicated issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our HRM team loves this

Reviewed 3 years ago

HR tools in one place covering all HR functions and the entire employee lifecycle from applicant tracking, hiring, onboarding, performance reviews, clearance, movements, resignation, retirement... all in! The reporting tool is powerful enough, just make sure to have everything you need planned and mapped out so you can have it all set up by the vendor right from the bat. :)

Pros

Cloud-based HR software is less hassle to maintain for the internal IT team, and easy to manage for the HRM staff. It is full-featured, at least more than what we needed to manage the entire lifecycle of an employee (hiring, performance, records, training, timekeeping, movements, resignation, retirement, etc). The tracking is easy and intuitive (e.g., how many leaves left/used, timekeeping record). The home/dashboard is attractive and easy to navigate. The digital HR 201 files are well kept in one secure place. BambooHR is flexible and extensible to keep all the needed information for each employee.

Cons

Updates to the software come in too pricey. The ability to add/remove custom fields and reports have to go through their customer support/channel. Therefore, make sure that you have everything already mapped out during your project planning and implementation for your company (to minimize change requests and additional cost).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great HRIS for small to medium companies which is easy to use

Reviewed 3 years ago
Pros

I liked the preboarding feature a lot - makes it very easy to onboard new employees even before they started, it's fully automated so all you have to do is just mark a person as hired and set up a workflow once and the rest is taken care of. nice feature of having people answer questions about themselves as it helps the team to learn more about their future colleagues. the performance module is very...

Cons

Bamboo's support team is in the US and also as they grew bigger, they switched to ticket system vs just messaging them which made the process of gettig support slower. it's understandable but for us as a customer it was quite visible. also the customisation is not so easy and many requests were turned down as it wasn't on their roadmap.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Satisfied With This HRIS

Reviewed 3 months ago

We've been with Bamboo about 2 years, and are satisfied with the product. The company is constantly deploying new features and their customer support are patient and client service driven.

Pros

As a web-based solution, Bamboo was easy to deploy and allowed a high degree of customization. The ability to easy create custom fields was critical for our organization. Also, we were able to centralize various types of data by using Bamboo's import functionality. Bamboo has allowed us to simplify employee files.

Cons

The solution has some limitations, especially around custom fields and reporting. That said, their development teams are open to feed back. One specific area where custom data is lacking, is on mobile vs web browser. The mobile app is great for end-users, but not as useful for manager/administrators. This is primarily because the app only displays canned fields, customs fields do not appear on the mobile app.

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