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Mailjet
Marketing Email, Transactional Email, Transactional SMS
(21)
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Recommended
Kathryn W.
CEO
Online Media, 1-10 employees
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Kathryn W.: Hi, my name's Kathryn. I'm the CEO of an online marketing company, and I give Mailjet a one...
Andrew S.
Graphic Design,
Used daily for 2+ years
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I use mailjet in daily work and keep in mind if one of the clients asks for advise or recommendation. Mailjet offers and provide so many working services and features that while one implements them there is no time to think about the shortcomings.
1. innovative technologies and features 2. the necessary functions that can be extended and / or scaled if necessary 3. never experienced issues 4. high abvailability 5. API / developers friendly 6. full-stack developer friendly 7. spam filters / precise analytics / statistics 8. free plan and fair pricing 9. intuitive admin web UI 10. documentation and clear tutorials
No cons were added to this review
Katerina V.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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In general I like Mailjet. You set up it once and you forget about it because you know that it is running like clockwork. I always recommend it to my colleagues.
Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.
The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.
Richard I.
Used daily for 1-2 years
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Mailjet is very easy to setup as long as you have access to your domain DNS settings. I manage DNS through Amazon Route 53 so changes reflect quickly when I needed to verify DNS ownership. Once you confirm ownership, setting up email API is easy, and works instantaneously - as it should. I started using Mailjet to send out server and website notifications. For this purpose it worked awesome....
Since I had such good success using MailJet for our transactional needs, I started using MailJet a couple months ago to send out periodic marketing emails, it's a native feature within their dashboard so I thought it would be nice to consolidate email providers. Well, very quickly we ran into issues and they temporarily lowered my sending limits. I was able to quickly provide them with the information...
Alisha K.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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I appreciate how simple it is to use. Despite its flaws, the online email editor is helpful. List administration is straightforward. The scenarios are simple to construct and effective. I use Mailjet's professional servers and am very pleased with the rate of mail delivery.
The interface is not easy to use, especially if you are familiar with other services. A large portion of it does not function as intended. It can take a long time to keep attempting a task before the system responds. The server's response time is excruciatingly slow.
Nessma E.
Publishing, 1-10 employees
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Mailjet is a good value for money if you're on a budget. It's relatively cheaper than other providers. It offers basic features for an email marketing service. But if you'd like features like automation, testing, templates and usable statistics, you'll the need the premium package which is triple the price.
The free tier Mailjet offers comes with 200 emails/day, 6000 emails/month. When you upgrade to the essential package, you get up to 50k emails and features like segmentation and email verification for $35/month (10% discount annually.) It's a good value for money if that's what you're looking for.
Free tier doesn't give you enough features to try to determine if this is the right email marketing service for you. You'll eventually have to get at least the essential package to get a full view of what they have to offer.
Jennifer W.
Entertainment, 11-50 employees
Used weekly for 1-2 years
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Email marketing has become more important and actually a necessity. This product works and is easy to use. Customer service dept has knowledgeable people.The Template-based emails are eye catching and eye pleasing.
If there were a rating for mobile compatibility I would rate this product 3/5. The screen display adjusts with every click as if it can't decide on which size to choose. An improper size wouldn't bother me as much as the constant adjustment.
Bhagya M.
Publishing, 1-10 employees
Used daily for 1-2 years
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The software is good and easy to use, one can easily understand
Wrong analytics shown while using API or smtp, suppose if you use smtp to your own test email address, if you are sending to 10 email address and if you open only one email address, it will shown around 4 to 5 instead of one. Secondly now a days it was noticed that they are not changing the shared IP, due to which the deliverability of inbox is constantly decreasing and mails are getting to Spam. The issue most probably comes when you use SMTP for sending emails
Katherine S.
Insurance, 51-200 employees
Used weekly for 2+ years
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Mailjet is a fantastic email-sending application. I just send transactional emails using it. Email delivery is practically guaranteed, and you can track each individual message's progress, receipt, and opening. The ability to create sub-accounts is also useful.
Maljet's customer service advice could be better, but in my opinion it still has a strong structure.
sama j.
Capital Markets, self-employed
Used daily for 1-2 years
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Mailjet is a very Nice application
The synchronize of contacte ,the color of platform
It get more fonction, so excellent for marketing and other business
Ayush G.
Automotive, 501-1,000 employees
Used daily for 1-2 years
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Pretty nice
The complete email marketing solution with advanced campaign management, mobile-optimized emails, list and contact management, CAN SPAM compliance, and seamless email distribution for businesses of all sizes
difficulty with the platform's user interface and finding certain features
Mary Ellen C.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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The platform has gotten much better over the years. We have the bronze subscription and for the price it is really worth it.
The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.
We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.
Verified reviewer
Marketing and Advertising, self-employed
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To be honest, I used to own the most advanced autoresponder service on the market. It was designed around marketers' needs and did its job to perfection. I sold the company a few years ago and have been operating manually ever since. This is not a good way to run an online business so I searched for an affordable email marketing service and was recommended to try Mailjet. I even had someone from...
When compared to competing services, its pricing is quite competitive.
The interface is far from intuitive, especially if you have used other services in the past. Much of it does not work as it is supposed to. You can waste a lot of time repeating actions until the system finally reacts. Server response is incredibly slow. Most of the most important functions needed to use the system for marketing purposes are missing. As a potential customer trying the software with a view to becoming a permanent user, you may not contact support. They literally refuse all questions from potential customers!
Hello, we are very sorry to hear that you had trouble reaching us. If you need to contact us in the future, you can write to us at contact@mailjet.com. We remain open to all comments and we'd be happy to assist you. Best, the Mailjet team.
Verified reviewer
Nonprofit Organization Management, 1-10 employees
Used monthly for 2+ years
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MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers. The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great. On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.
Three things about Contact lists are a bit annoying: 1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them. 2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove...
Simone R.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Mailjet helps us delivering hundreds of transtactional and confirmation emails connected to our web projects. It never fails. One of the most reliable providers I have ever met in my career.
Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working. The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera
Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender.
Mauro B.
Computer Software, self-employed
Used daily for 2+ years
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The problem of spam definitively solved, integration in the servers very fast, excellent
I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed
I would love to have the option to pay for the service annually and not only monthly, obviously prepaid
Verified reviewer
Financial Services, 1-10 employees
Used weekly for 2+ years
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Poor experience
Data centers in France, French company, gdpr compliant. We value this. Domain Authentication is easy. WYSIWYG editor is not bad for emails support guys (english) are polite and effective
UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable. UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly) Navigation is terrible. why are you doing this to us ? template management is awkward glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38
Verified reviewer
Health, Wellness and Fitness, 1-10 employees
Used weekly for 6-12 months
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Overall, it has been a positive experience. As a startup company, we initially went with a competitor and hit many roadblocks, so we wound up with MailJet and it has been smooth sailing.
So far, I have mostly only used the transactional emails. Our developer found this solution and it integrated with our platfrom through the API very smooth. My role was to create and design the email templates. It was very intuitive to use and has a vast feature set. I quickly setup 15+ custom templates within a few hours. The developer had them connected and running within a couple days.
The reporting is a bit confusing compared to other email tools I have used. When I had to go and find if someone was triggered a transactional email and it wasn't easy to find the information I needed.
Jaime E.
Information Technology and Services, 11-50 employees
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All I can say, is try and fine a phone number of email address for technical support ANYWHERE. Your only contact is through the support form, which would be great if they didn't take 2 days to get back to you. 2 days is two days too long if you send out 12,000 emails and all of the links don't work as happened to us. When you use MailJet, they do some kind of redirecting, probably so they can capture...
Very cheap tool. $7.50 per month for up to 30,000 emails.
Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis. How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something.
Bernardo C.
Internet, 1-10 employees
Used daily for 1-2 years
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Low cust
It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up.
For simple email sending, Mailjet works as a charm, But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet. If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects. The service is not bad at all. Only this Email Automation that does not seem to be ideal for production.
Stephen H.
Packaging and Containers, 11-50 employees
Used daily for 2+ years
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Sending large amounts of email from our ecommerce website, both of a transactional and marketing nature, is hard. Mailjet helps make this easier, and helps get our emails to our customers, and consistently offers excellent advice and functionality for making this work better both for us and for our customers.
The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features.
I wish it kept logs longer to help troubleshoot issues after they have happened.
atul s.
Used daily for 2+ years
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I am in network marketing and this software helped me a lot On daily basis I updates my contacts regarding my new projects without any hassle.Great software ,Keep it up MailJet. Thanks
I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.
No cons were added to this review
Hey Atul, we are glad to hear you are happy with our service! Thank you for taking time to leave a review. Have a nice day! The Mailjet Crew
Luka B.
Used daily for 2+ years
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Ease of use, reliability, user friendly experience, statistics and its exporting. In 5 years of use, not one problem.
Sometimes the user interface is a bit sluggish, but i don't know, it might be a browser problem, because most of the times it runs without a problem.
Hello, thank you Luka for leaving us a review! We are glad you are happy with your experience on Mailjet for 5 years now :) Thanks again and have a good week! The Mailjet Crew
Jack H.
Machinery, 51-200 employees
Used weekly for 1-2 years
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I raised a ticket #1312623. It’s been four days and they won’t reply. So I raised another ticket for asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting. Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this to the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else. So, please DO NOT buy it, consider others.
Cheap in price. Normal dashboard. Kind of easy to use.
The support center is a joke. Once you paid, you get no one support.
Hi Jack, We're sorry for the delay in our response. We have responded to your ticket and it is ready for your review. We strive for a fanatical support experience and if you would like to provide additional feedback about your experience please email us at contact@mailjet.com.
Daniel K.
Computer Software, 1-10 employees
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Signing up is made really hard. The user interface is not logical. The support is very slow and not understanding nor flexible. A shame since I intended to test them for multiply clients as well...
It is EU based I guess. But there is not really a pro here.
Well. About everything. The interface is lacking. After signing up, you can only send a few mails per day. After contacting them; you can send 10 e-mails per hour. When you explain that you need a higher limit for sending transactional e-mails, they reply that you have to send out at least 5 campaigns, even when you explain that you do not intend to send any campaign. After asking for increasing the...
Marko A.
Computer Networking, 1-10 employees
Used daily for 2+ years
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We are using mailjet services for years, we are hosting company so we send big ammounts of mails, before we started using mailjet, our mails went to spam, and we have been oftenly listed in spamhaus dbl, but since using mailjet, we do not have that problem, and our mail score is now good.
Its easy to use, simple, and cheap for ammount of mail they offer.
I couldnt find option to read sent mail (to see mail content).