Matthew Sewell, Happiness Engineer at Flocknote
Pros: - Keeping un-answered emails bolded even after you've read it once, - "Traffic Cop" for keeping egg off your face in case you send an email before reading a follow-up email from the customer - Intuitive inbox and Doc-editing interfaces - Ability to tag email addresses and assign conversations to a particular team member - "Show original" option to see the email in its original formatting, in case HelpScout's interface isn't able to accommodate - Quick customer service response times, to fix problems in a pinch - about 20 other things :-)
Cons: Pretty minor, really: - Sometimes the inbox counts don't always update automatically (between 30 seconds and a few mins, depending on the day) - I honestly can't think of any others (seriously, it's that good)
Nancy Sayo, Director of Customer Experience at BlueFrog
Rob Claisse, Owner & CEO at Progression Sports
Pros: * Simple to use with powerful features available if you need them * Great documentation so little or no training needed for new staff * Customer service from helpscout is brilliant with quick and helpful responses * Two favourite features - 1) the ease with which you can move assign conversations back and forward between staff members 2) Save replies - saves so much time!
Cons: * A mobile app or mobile optimised web app is really needed
Paul Yoder, Full Stack Web Developer and Founder of DonorElf
Ayca Miller, Experienced Business Development and Marketing Professional
Jordan Smith, Customer Happiness Engineer at Simply Charlotte Mason
Pros: - Easy interface that allows me to quickly move through my open tickets. - Quick assignment to other workers. - Beautiful saved reply search feature makes it simple to answer frequently asked questions.
Cons: The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window. Otherwise, HelpScout is brilliant.
Sarah Kirscht, COO bei Stuffle
Pros: Extremely easy to deploy and to prepare customized templates Competitive Price
Cons: Could offer more features
The following testimonials have been provided by Help Scout.
We looked at Zendesk, but it’s way too complex for our small team of 7. Help Scout is exactly what we’re looking for. Absolutely loving it!Darren Sproats, The Lad
“We love it! Help Scout allows us to quickly and easily manage and reply to a large volume of email while still being able to interact with each and every customer one on one. It does exactly what we need without all the superfluous bells and whistles that ultimately just get in the way of focusing on what is most important: reliably communicating directly with our customers. ”Carl, Rocket Genius
Help Scout is the best app I've used in a LONG time. It's simple and just works perfectly. Very impressed!Carl Mercier, Codified Inc
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