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kvCORE
TOP PRODUCER
Contactually
Podio
Recommended
Daniel W.
Verified reviewer
Real Estate, 51-200 employees
Used daily for 2+ years
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We are very great full we stopped using the other CRMs out there as non of them compare to this one. Top Notch A++++++
The best CRM hands down we have ever used. Support is awesome and the ease of use on all platforms is top notch.
They are adding new things all of the time which will make the system glitch out but nothing that has cost on business, only frustration.
Erica Z.
Real Estate, 1-10 employees
Used daily for 2+ years
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I've used Commissions Inc, Luxury Presence, etc and Boomtown has the best features, most user friendly CRM out there.
Features, functionality, you can "set it and forget it". I've used many lead management systems and this is the best out there.
I only complain is that I wish they had an "open house" app feature from the NOW app where people can sign into your open house through the NOW app and it will put them directly into your CRM
Lawrence H.
Real Estate, self-employed
Used daily for 6-12 months
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I ALMOST left them over the email issues. After two days of training on a competitor program I came back. It's that good.
It's super easy to use, once you work with them. Their canned drip campaigns work. They're property alert system is as good as I've seen (but it lacks a few functions I'd like). The interface for the client is excellent. It's super easy to stay organized.
They flag emails as invalid when they are valid. They claim there was a hack that caused ALL @mac.com and @me.com emails to be flagged as invalid and they claimed it was a common problem, yet when I email those addresses from my gmail account they go through. I can't tell if a person read a text. I can't distinguish between an email or phone listed as invalid from one that opted out (they should be identified differently. I'd like them to make it easier to embed images in communication.
Shalee J.
Real Estate, 1-10 employees
Used daily for 2+ years
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Like it for the CRM! Will keep using for that reason. Wish it synced better with ylopo.
Easy to use and keep track of clients, to-do's, calls, drip plans, etc. Great for note keeping and can share info easily with transaction coordinator and such.
Wish you could attach documents and didn't get great leads from their ads. We switched to a different system for lead gen.
Thank you for taking some time to leave us feedback, Shalee! We are sorry to hear that you have been unhappy with our lead generation efforts. If you have a moment, we would recommend reaching out to our Support Team to share some specifics, as they can coordinate with our Digital Marketing team to troubleshoot any potential issues or tweak the advertisements. Support@boomtownroi.com is their email address. Thank you!
Andrew A.
Verified reviewer
Real Estate, 1-10 employees
Used daily for less than 6 months
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I had a truly unexpected and important reason for wanting to leave my contract early, was honest as I was told it wasn’t a “qualifying reason,” but said I would be honest in trying to get out of it and therefore was told I would owe the entire 12 months. I even said I had plans to try BoomTown again in the future. I told her that I let people out of contracts early for various reasons because it’s...
The leverage I could have gained with the automation.
I didn’t like that the Consierge occasionally sounded like it was automated.
Aaron W.
Real Estate, 1-10 employees
Used daily for less than 6 months
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I'm a fairly new user, but the system is doing exactly what it's supposed to do. I'm consistently getting new leads interested in buying all around my local area.
I like the concierge team who automatically text my leads. This saves me time and allows me to focus my efforts on the hottest prospects.
You will need to put in the time to learn how to work the CRM. It can be overwhelming with how much is under the hood. If you invest the time and commit to working your leads, you will close more deals.
Vicki S.
Real Estate, 1-10 employees
Used daily for less than 6 months
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I'm able to follow up easier and stay in touch with prospects and past clients as well
I like the included free service of having a concierge who does all of the pre qualifying for me so I can focus on other important tasks.
No one likes to spend money so that it my least favorite, but I love all of the features and the customer support is great!
Carli R.
Verified reviewer
Real Estate, 1,001-5,000 employees
Used daily for 1-2 years
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BoomTown is an awesome CRM that makes classifying leads incredibly easy. It's got multiple pipelines that help users to see which leads are hot and which ones are less. The software has an excellent setup that makes communications with leads very visible and easy to follow.
It is user-friendly. Easy to see leads in different categories.
You can't actually delete trash leads. The leads go into a trash category, but it seems cluttered to have junk leads stay in the system.
Bre S.
Verified reviewer
Real Estate, 1-10 employees
Used daily for 6-12 months
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I have had an amazing experience with Boomtown. Always helpful staff, easy to operate userface, and clean/modern look.
My favorite thing about BT is their customer service. I know that if I have a problem or question I can always get a timely, helpful response. I also love how user friendly the system is and all the help/training tools that are always available.
The thing I like the least is that I am not able to add my own Stage category for clients. Such as adding a category for mets that aren’t qualified but being dripped on.
jennifer b.
Education Management, self-employed
Used monthly for 1-2 years
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very easy too use and use resources for business and real estate
Generates leads, Coaching service Impressive CRM interface
only thing i notice was people had to pay per person which isn't a lot
Samantha B.
Real Estate, 1-10 employees
Used daily for 1-2 years
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Overall within the time frame of us having this system we have had a stellar experience (as Boomtown would say) :)
My favorite thing about this software is that it's all in one. You have your CRM, lead generation, transaction manager, agent accountability & communication all in one place. The software is user friendly and easy to set up. The customer service team with Boomtown is amazing as well. The reps know what they are talking about and are very well trained. There is always a follow up after you call and they ask for a review of your rep each time which I believe is awesome so that they can work on their in house team at the same time. Oh, I almost forgot... it comes with an integrated website as well. They have a new Concierge service that just launched, so it just gets better and better.
The features that we weren't too impressed on were features of the new concierge service mainly even though its new. We know that are the new bugs and quirks are getting adjusted but this is a good time to state our honest opinions. Description:1. Adding a new lead (fake # or no #) 2. Landline numbers (why not call? Just pass along to agent?) 3. Changing lead category when claimed 4. Hours of operation...
Timothy C.
Real Estate, 11-50 employees
Used daily for less than 6 months
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Just learning
It keeps track of the progress of each client to some degree in reminders or things to do. If there was a way to better screen each client as to how motivated they are by asking questions upfront and along the way that would be great. If the system had a spreadsheet that one could see what each template was already in the system without having to go to each one one at a time to see if it fits would be way easier to use more quickly in following up on each client. Whether it be a text or email follow up. If the system had a way to monitor the user as to how they are using it and then give helpful suggestions while using it to make it easier to use would be great.
When I have tried to transfer the clients to the mojo dialer that I have selected it keeps saying zero contacts are transferred to call from . Can't figure out why it would be nice to have a pop up window that would ask a question what are you trying to do when one has repeated the same thing more than once getting the same results. It would also be nice to have more categories to choose from to put...
Roberta C.
Real Estate, 51-200 employees
Used daily for 2+ years
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This system is so easy to use. They have tutorials that explain use quickly and easily and the support staff is awesome, always available, and very interested in your ideas as a costumer. I am so impressed by this companies hands on approach with their customers and how they actually listen to what our needs or wants are with the product and incorporate those things into the product. Again, very...
I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.
I wish there was a way to separate the leads for a team without having separate accounts.
Debbie P.
Real Estate, 201-500 employees
Used daily for 6-12 months
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LOVE the quality of leads, LOVE the service! Every time I call I get someone to help! Im not not the most savvy tech person and they are always VERY friendly and do not make me feel like a thorn in their side when I call. The speed to solutions and getting back to work quickly without waiting for a response or getting help/ solutions!
Love the automation texts, emails and follow up. It helps to have the to do's easily accessible. It's a great platform to work off in terms of seeing everything the lead looks at when they registered when they were last on the site also having a phone app for getting alerted when they respond to texts emails or have questions about a property. I have a team of 2 other agents and the leads are dipsursed evenly.
I dont like that everytime you click on something within the lead platform, the screen reloads and you have to wait to enter the next item or notes or to simply go to the next lead effortlessly.
Eduardo A.
Real Estate, 1-10 employees
Used daily for 6-12 months
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Boomtown is great and I do not plan to leave it because it truly helps my business.
The CRM and smart-drip functions are fundamental! I also love how one has an MLS website and you can track your client's clicks, favorites, and interest.
Boomtown Edits https://boomtown.force.com/successcommunity/s/ideas?utm_medium=email&utm_source=supportcasefeedback 1. When a Zillow leads come in, they are automatically marked as source “Zillow”. When adding a new lead yourself, “ZillowForm” is the only Zillow option; “Zillow” as a source option would be the ideal for organization and they would all stay equal. 2. eAlerts subject line and message...
Sherri N.
Real Estate, self-employed
Used daily for 6-12 months
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Pretty good. This software is so expensive though, and most of the leads I worked with had bad numbers, emails or really just didn't want to buy -- curiosity lookers.
Easy to use once you understood the concepts. Love being able to see what my clients were searching for on my team's real estate website.
I would have liked a more in-depth, functional CRM for my clients. A place where I can easily pull up notes that I've made, rather than scrolling down to see them.
We appreciate your open and honest review, Sherri! Regarding your desire to see an improved experience around viewing notes, I'm happy to share that we actually have some sorting improvements in the works that will allow for you to more easily sort/view a lead's history. So, good news on that front! We are sorry to hear about some potential frustration with the leads. It's unfortunately not uncommon...
JESSICA L.
Real Estate, 51-200 employees
Used daily for 2+ years
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Our agents seem to be happy using the system and so are we!
You can import from other databases. There are so many drip campaigns you can "set and forget". Super easy to use!
There doesn't seem to be a spam filter for false incoming leads and I would like to see that put in place.
We so appreciate you leaving us a review, Jessica! Glad that you are finding BoomTown easy to use. In regards to the idea to implement a "spam" filter, this is something we have thought about, but we have seen so many times over the years these "trash" leads turn into real people. Ultimately, the best course of action is to simply put them in the trash category and don't worry about them. The system will notify you if they update their info at any point, so if things change, you will be informed! Hopefully this makes sense. Thanks again for leaving us a review!
Matthew G.
Real Estate, 51-200 employees
Used daily for 2+ years
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Three years and little business so far. Mainly due to to the fact most just want to look at homes and do not wish to ENGAGE. It is also a fact that I am not putting drips out there that may get the phone to ring. I need to use the library more and work with my team leader more closely. COVID-19 has impacted a lot of what is currently happening as well.
Lead generation and the ability to simply keep track of what the leads are doing online. Emails, calls and texts are all nicely captured in one place on the site. People seem to find it a solid search site option.
The fact that we cannot make leads answer their phone! Not a platform problem...a social one.
We certainly wish that we could make the leads answer their phones, too, Matthew! Thank you for taking some time to leave us a review. We so appreciate it!
Kevin M.
Real Estate,
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The product is easy to use, easy to train employees on, and serves the purpose of what it was designed for. The vendor is always in high levels of communication with us, their clients. They're always working on improving their product with features that are most asked for by their clients. The product itself is designed with real estate in mind and utilizing in-house real estate professionals so they can build out the best product possible.
Though they have a suggestion area where users can submit ideas on how to make the product better, suggestions are ranked upon how many votes they can collect as opposed to advanced users being able to communicate directly to the development team. It would be nice to have more of a liaison in that area rather than hoping users vote for your suggestion. I don't feel like it's the quickest way to get really good suggestions in front of the people that make the decisions on what to work on next.
Geoffrey G.
Real Estate, 11-50 employees
Used daily for 1-2 years
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I feel more confident in engaging with my clients because I can better predict where they are in the buying process. I can feel them out in terms of where they are in The Funnel. If they are longer term prospects or if they are ready to buy now. Or simply seeing if they need more information on a home based on how they are engaging with the website. The experience has been nothing but positive with BoomTown.
The best part of this software is being able to gauge my clients interest in homes based on their search activity on my website. And from there, being able to send homes directly through my website without going back to the MLS and sending homes the "archaic" way. And from there, being able to engage with my clients within the the CRM without having to leave the CRM to go to my work email or phone.
The search functionality could be improved to match nearly identical with the MLS search capabilities.
Leaanne L.
Verified reviewer
Real Estate, 11-50 employees
Used other for 2+ years
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It was great! Far exceeded our expectations and helped us build great lead conversion systems!
Our real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!
We had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.
Cici A.
Real Estate, 201-500 employees
Used daily for 2+ years
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Overall a good experience.
I liked that the software is user friendly and all records were well organized.
I hope that BoomTown is able to lower their monthly cost. It seems higher than most softwares for the amount of leads received.
Hi Cici! Thank you so much for leaving us a review. We are glad to hear that overall, your experience has been good. In regards to the cost of leads, those do tend to fluctuate based on season & search traffic. Our recommendation would be to simply reach out to our Support Team if you feel that prices are higher than they should be. They can coordinate with our Digital Strategy team to audit your account and ensure that CPL is performing how it should. Our team is here to help! Thanks again, have a great day!
Stephanie S.
Real Estate, 11-50 employees
Used daily for 6-12 months
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As a new real estate agent I am so grateful for this tool! I cannot imagine trying to keep track of leads and follow up with everyone in a timely manner without it. It also allows the space for notes on each clients which helps me provide a personalized experience even if I only talked to the lead once 6 months ago. It's helped my business grow quickly!
It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.
It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.
Adrian S.
Real Estate, 1-10 employees
Used daily for 1-2 years
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Great!
Great features for tracking clients and automation for drip campaigns.
It seems a little dated and would be nice to have a face lift. A better mobile app would be helpful.
Jennifer A.
Real Estate, 11-50 employees
Used daily for 2+ years
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BT is our "bible"- it's the most efficient way we communicate about listings.
Boomtown (BT)is my saving grace for ensuring that tasks are completed on time. I use BT to communicate with clients without having to use my personal cell, to communicate with our broker about listing details, and when other employees are out of the office, I can ensure that their to-do's are done as well.
I wish there were more options for assigning leads- more customization. We tried using the tools available but they didn't work for what we needed. Otherwise, BT is fabulous.