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BoomTown Reviews

Overall rating

4.5

/5

233

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.85/10

Reviews by rating

Pros and cons

I loved this software and found it very easy to learn and use and visually appealing. I love the sorting and filtering features.
The automative features are wonderful to help give ease of mind when keeping business and running a business.
Great system with constant improvement and great customer support Helps you sort the prospects that are in a hurry and keeps updating those leads who are in the just looking stage updated.
I have a franchise, and our corp has changed systems, We only had a weeks notice. Boomtown charged for a full month of service without providing any for the service.
This software is so expensive though, and most of the leads I worked with had bad numbers, emails or really just didn't want to buy -- curiosity lookers.
The whole app is slow, the UX is very much 10 years ago. Since my employer pays for it I keep going back, saying "I'll give it another try," which usually lasts a couple of days.
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233 reviews

Recommended

AR
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Verified reviewer

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best real estate software platform

Reviewed 5 years ago
Pros

The fact that I can communicat with multiple buyers and sellers on a large scale helps us improve our deal pipeline and close more deals.

Cons

Outated UI/UX but they have been getting better with updates.

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Sherri N.

Real Estate, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Boomtown or Bust

Reviewed 4 years ago

Pretty good. This software is so expensive though, and most of the leads I worked with had bad numbers, emails or really just didn't want to buy -- curiosity lookers.

Pros

Easy to use once you understood the concepts. Love being able to see what my clients were searching for on my team's real estate website.

Cons

I would have liked a more in-depth, functional CRM for my clients. A place where I can easily pull up notes that I've made, rather than scrolling down to see them.

Vendor response

We appreciate your open and honest review, Sherri! Regarding your desire to see an improved experience around viewing notes, I'm happy to share that we actually have some sorting improvements in the works that will allow for you to more easily sort/view a lead's history. So, good news on that front! We are sorry to hear about some potential frustration with the leads. It's unfortunately not uncommon...

BK
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Brad K.

Computer Software, 5,001-10,000 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mid-tier CRM.

Reviewed 6 years ago

BoomTown is an average web marketing system for real estate professionals with an efficient mix of technology and services. BoomTown gives lead generation, CRM technology, and consumer-facing websites. I would recommend looking at other CRM before going with this.

Pros

I have been consulting as CRM Administrator/Analyst for a while now and have had the chance to work with a couple companies that use Boomtown as their CRM tool. Boomtown isn't my favorite software to implement or work. The UI is clunky at times but has definitely improved over the years. This is a mid-tier dashboard, that leaves you wanting more. What I do like is that individuals can easily set up campaigns and client contact information. The product does make it easy/clear to Identify which clients you have not reached out to in a while. With this CRM they offer the ability to do texting campaigns, which are very easy to set up. This is great because you don't have to use your phone to send out the campaign to the targeted clients.

Cons

Pricing and Customer support. I have help companies during the implementation process and have not been a fan working with their support team. They have never been attentive and rarely know the answers to issues the first time. Also, I would not recommend this product to a small business because it can become very expensive and you are locked into a 12-month contract that may not work for every company.

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Jon W.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easier to use than other Real Estate Crms

Reviewed 4 years ago

Overall great, there will always be a hiccups along the way but they are quick to respond.

Pros

How easy it is to train new agents to use the system. They can begin using on the first day. Other CRMs take several months to train new agents.

Cons

It is a year or two behind some of its competitors, things advance so quickly in the industry. I wish the Mojo integration worked better.

AR
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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Boom town is a great service

Reviewed 5 years ago
Pros

Easy to get client information Calendar and reminders are very helpful. Easy to update client information all from one screen.

Cons

Nothing. The system does allow you to do anything that you need to do. Its user friendly. Team members can also access client information. I really can't say anything negative about Boom town.

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Sarah F.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Boomtown!

Reviewed 7 years ago

Boomtown has changed our business! If it's not working for you then you are not investing in promoting it and/or you are not working the leads effectively.

Pros

I love how easy it is to use, how it automatically stays in touch with my leads via e-alerts and drip campaigns that I initiate.

Cons

I wish I could use it as my all in CRM, but there are too many "loopholes" I would need to implement to use it that way. Therefore I wish I could more easily integrate it into my primary CRM/database - but that's really my only vice.

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Deb T.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Outstanding training and customer support. They really believe in our success.

Reviewed 6 years ago
Pros

Mass emailing by tags and segments really are time savers. Hot sheets and best fit leads are a great way to resurrect archived leads. The NOW app is excellent!

Cons

The reporting still needs improvement. Would really love it if the To Dos would sync to Google calendar.

AR
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Verified reviewer

Real Estate, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We use Boomtown for our buyer side lead gen and management. Pretty seamless, user friendly.

Reviewed 6 years ago

Lead gen and lead nurture, increase in ROI overall.

Pros

We use Boomtown for our buyer side lead gen and management. It integrates with the website so user activity is captured and shared, our agents know what the clients are looking at. Also use this as a tool to boost our in house listings. Campaigns are easy to set up and use, once established can easily be launched by agents. Currently adding approx 4-5 agents per month and orientation and training is simple. We are able to monitor the agents activity and lead response, transfer and reassign as needed.

Cons

Can be clunky with multiple lead sources and could be easier to set up initially. Have considered switching but this is a well rounded platform and continues to meet our needs.

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Steve R.

Real Estate, 501-1,000 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Way too cumbersome for me

Reviewed 2 years ago

I just don't like using it. It's old, it's slow, things I want to do always seem to be four clicks away.

Pros

It technically does have most of the features you'd want in a CRM and was built for the real estate industry.

Cons

First off, any CRM that doesn't integrate email is a non starter for me. And I mean being able to actually send and receive emails inside of the CRM (like Pipedrive). Syncing emails means nothing. The whole app is slow, the UX is very much 10 years ago. Since my employer pays for it I keep going back, saying "I'll give it another try," which usually lasts a couple of days.

Vendor response

Hi Steve, We appreciate you taking some time to leave us feedback, and are sad to hear that you are not a fan of the UX. Our team does work hard to make the system as user friendly as possible (agent adoption is key!), that doesn't mean we don't have room for improvement. If you ever have specific suggestions, please don't hesitate to reach out to our Support Team for documentation. We love hearing from our clients and our whole goal is to make agents more successful. Thanks again for taking some time to leave us feedback, have a great day.

AR
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Verified reviewer

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful Database

Reviewed 5 years ago
Pros

I love this database great source for your clients information Easy to use on any mobile device

Cons

I love the data base. I have not had any issues on it.

SS
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Susan S.

Real Estate, 11-50 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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While the support is decent, the product is incredibly glitchy

Reviewed 4 years ago

Not great. would not recommend.

Pros

I liked the deal that they gave my deal to be a user, and the amounts of other technologies they integrate with.

Cons

I just felt as if I was lied to in the onboarding process. The system does not bend and mold to the way our team works. Our support person was kind, but kept trying to upsell and push us towards more things than we were comfortable with

RC
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Roberta C.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Boomtown believer

Reviewed 7 years ago

This system is so easy to use. They have tutorials that explain use quickly and easily and the support staff is awesome, always available, and very interested in your ideas as a costumer. I am so impressed by this companies hands on approach with their customers and how they actually listen to what our needs or wants are with the product and incorporate those things into the product. Again, very...

Pros

I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.

Cons

I wish there was a way to separate the leads for a team without having separate accounts.

MG
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Matthew G.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Staying Connected...Staying Organized

Reviewed 3 years ago

Three years and little business so far. Mainly due to to the fact most just want to look at homes and do not wish to ENGAGE. It is also a fact that I am not putting drips out there that may get the phone to ring. I need to use the library more and work with my team leader more closely. COVID-19 has impacted a lot of what is currently happening as well.

Pros

Lead generation and the ability to simply keep track of what the leads are doing online. Emails, calls and texts are all nicely captured in one place on the site. People seem to find it a solid search site option.

Cons

The fact that we cannot make leads answer their phone! Not a platform problem...a social one.

Vendor response

We certainly wish that we could make the leads answer their phones, too, Matthew! Thank you for taking some time to leave us a review. We so appreciate it!

SS
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Stephanie S.

Real Estate, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Perfect Solution to Provide Exceptional Customer Service

Reviewed 5 years ago

As a new real estate agent I am so grateful for this tool! I cannot imagine trying to keep track of leads and follow up with everyone in a timely manner without it. It also allows the space for notes on each clients which helps me provide a personalized experience even if I only talked to the lead once 6 months ago. It's helped my business grow quickly!

Pros

It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.

Cons

It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.

LE
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Lisa E.

Real Estate, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CRM out there!

Reviewed 4 years ago

My follow up and contact rate have improved significantly! Prospecting and follow up no longer seem like a chore.

Pros

BoomTown is super easy to navigate and keeps all your customer contact in order. There is no guessing and cuts customer follow up time in half.

Cons

The mobile app is not quite as easy to navigate as the full site. There is a little more guess work needed when using the mobile app.

AT
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Adrian T.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Make your Job/Life more easy!

Reviewed 2 years ago
Pros

This product is what allowed our business to scale. Boomtown allowed our agents to manage more clients with less time. This took their business to the next level.

Cons

There have been very few cons to this CRM. When things have come up that need to change with the industry BT has made those changes and is always seeking to improve the platform.

Vendor response

We are glad to be a part of your journey, Adrian! Our team is happy to hear that BoomTown has helped you all scale your business. Thank you so much for taking the time to leave us a review, we so appreciate it!

KM
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Kevin M.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BoomTown Software Review

Reviewed 8 years ago
Pros

The product is easy to use, easy to train employees on, and serves the purpose of what it was designed for. The vendor is always in high levels of communication with us, their clients. They're always working on improving their product with features that are most asked for by their clients. The product itself is designed with real estate in mind and utilizing in-house real estate professionals so they can build out the best product possible.

Cons

Though they have a suggestion area where users can submit ideas on how to make the product better, suggestions are ranked upon how many votes they can collect as opposed to advanced users being able to communicate directly to the development team. It would be nice to have more of a liaison in that area rather than hoping users vote for your suggestion. I don't feel like it's the quickest way to get really good suggestions in front of the people that make the decisions on what to work on next.

ZF
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Zach F.

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Makes my job much easier, organizing my follow-up and keeping everything in one spot

Reviewed 5 years ago
Pros

Ease of use and organization. Aesthetically pleasing, easy to use on all platforms, frequent tutorials and walk throughs offered by the staff, a lot of creative resources to track your progress. Mobile site is pretty smooth

Cons

No major complaints to be honest. I have ran into some inconveniences when trying to open a Boomtown link and sometimes it will open up a link signing me in as someone else which then tracks the leads activity as their own even though it was my activity. Such as when I am trying to view their search quickly and review what I am sending them. Other times after I have prompted the system to remember me every time, it makes me log in consecutive times when I am just trying to review something quickly. That can be pretty annoying and inconvenient. Sorry if I didn't explain it correctly

TM
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Tiffany M.

Real Estate, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Elevated my business

Reviewed 4 years ago

I feel more and better connected with my clients. This system helps me stay on top of my leads and better prepared when I’m making calls. I am able to not miss leads that are farther ways out. I truly believe if I had this system when I first started real estate, my first year would have been way more successful. The first thing I do every morning is check my category audit. It keeps me organized and better equipped.

Pros

The ease of staying in communication and up to date with your clients. This software has taken the guess work out. I know what my clients receive, what they like, how often they are seeing what I’m sending. I feel more confident when calling.

Cons

There isn’t much to criticize on this. A few changes to the way the times to follow up maybe? I’ll put more thought into it but I love the system.

AR
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Verified reviewer

Real Estate, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Poor leads unscrubbed

Reviewed 8 months ago

Poor. I used Boomtown for 6 years.

Pros

Easy to use and can customize messages so much.

Cons

Lead generation. Leads were crappy. You would get leads that had fake email and phone numbers - and you have to pay for that lead. Nothing in their system checks for valid email addresses. Very expensive to pay for leads that are [sensitive content hidden]

LH
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Lucas H.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I absolutely love Boomtown! I am appreciative of support and all that the CRM has to offer

Reviewed 5 years ago
Pros

Easy to use. Categorization, automation, tags, e-alerts, admin tools, optimization...my agents love it!

Cons

This one is a struggle for me. There is not much I don't like about BT. I would say that the thing I like least is the mobile version...thats not very easy to use nor offers the same as desktop...when we are on the go all the time its a little frustrating that we can't easily use it on our phone....especially as the team leader/ Admin.

DU
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DaeLynne U.

Real Estate, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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They are great!

Reviewed 5 years ago

The ability to stay on top of our clients.

Pros

I like the usability of this. The system has a ton of options and does a great job helping us stay on top of our clients. I like the search ability of the tags.

Cons

I would like to be able to update my website on my own time. Having to go back and forth with a rep is time consuming and sometimes its hard to get across what actually want it to look like.

GK
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Gabriela K.

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AMAZING Tool for anyone wanting to keep track of clients!

Reviewed 5 years ago

I use BT for newly signed Buyers and Sellers to feed them information. I also use it to keep track of potential clients and closed clients. Very easy to use once you have set it up.

Pros

I love the versatility and thoroughness of this platform. This system will do anything you need.

Cons

There is A LOTto learn to be able to utilize the system....it takes a good weekend of studying and setup and then refining it.

JC
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Jennifer C.

Real Estate, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've been a loyal BT user for over 6 years and have always been satisfied with their product!

Reviewed 6 years ago
Pros

I love how easy the system is to use. I especially like the text feature and the ability to automate so much in terms of follow up. Realtors typically hate follow up so the system makes this piece a breeze.

Cons

I do wish you could mass email/text and that there were text campaigns. So many prospects prefer texting and this would allow us to set simple texts regularly.

JH
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Jessica H.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BoomTown CRM

Reviewed 4 years ago
Pros

This is a very advanced CRM and works well for the money. It is easy to use and set up automated drips for emails and texts. The best part about this was the tracking feature within the searches from your website. It told you when anyone came to your site or clicked through the emails sent.

Cons

The cost is pretty high for this product. I used this product when my broker supplied it but switched over when I had to pay for my own.