BoomTown Reviews

The best CRM hands down we have ever used. Support is awesome and the ease of use on all platforms is top notch.

They are adding new things all of the time which will make the system glitch out but nothing that has cost on business, only frustration.

Features, functionality, you can "set it and forget it". I've used many lead management systems and this is the best out there.

I only complain is that I wish they had an "open house" app feature from the NOW app where people can sign into your open house through the NOW app and it will put them directly into your CRM

It's super easy to use, once you work with them. Their canned drip campaigns work. They're property alert system is as good as I've seen (but it lacks a few functions I'd like). The interface for the client is excellent. It's super easy to stay organized.

They flag emails as invalid when they are valid. They claim there was a hack that caused ALL @mac.com and @me.com emails to be flagged as invalid and they claimed it was a common problem, yet when I email those addresses from my gmail account they go through. I can't tell if a person read a text. I can't distinguish between an email or phone listed as invalid from one that opted out (they should be identified differently. I'd like them to make it easier to embed images in communication.

Easy to use and keep track of clients, to-do's, calls, drip plans, etc. Great for note keeping and can share info easily with transaction coordinator and such.

Wish you could attach documents and didn't get great leads from their ads. We switched to a different system for lead gen.

Thank you for taking some time to leave us feedback, Shalee! We are sorry to hear that you have been unhappy with our lead generation efforts. If you have a moment, we would recommend reaching out to our Support Team to share some specifics, as they can coordinate with our Digital Marketing team to troubleshoot any potential issues or tweak the advertisements. Support@boomtownroi.com is their email address. Thank you!

The leverage I could have gained with the automation.

I didn’t like that the Consierge occasionally sounded like it was automated.

I like the concierge team who automatically text my leads. This saves me time and allows me to focus my efforts on the hottest prospects.

You will need to put in the time to learn how to work the CRM. It can be overwhelming with how much is under the hood. If you invest the time and commit to working your leads, you will close more deals.

I like the included free service of having a concierge who does all of the pre qualifying for me so I can focus on other important tasks.

No one likes to spend money so that it my least favorite, but I love all of the features and the customer support is great!

It is user-friendly. Easy to see leads in different categories.

You can't actually delete trash leads. The leads go into a trash category, but it seems cluttered to have junk leads stay in the system.

My favorite thing about BT is their customer service. I know that if I have a problem or question I can always get a timely, helpful response. I also love how user friendly the system is and all the help/training tools that are always available.

The thing I like the least is that I am not able to add my own Stage category for clients. Such as adding a category for mets that aren’t qualified but being dripped on.

Generates leads, Coaching service Impressive CRM interface

only thing i notice was people had to pay per person which isn't a lot

My favorite thing about this software is that it's all in one. You have your CRM, lead generation, transaction manager, agent accountability & communication all in one place. The software is user friendly and easy to set up. The customer service team with Boomtown is amazing as well. The reps know what they are talking about and are very well trained. There is always a follow up after you call and they ask for a review of your rep each time which I believe is awesome so that they can work on their in house team at the same time. Oh, I almost forgot... it comes with an integrated website as well. They have a new Concierge service that just launched, so it just gets better and better.

The features that we weren't too impressed on were features of the new concierge service mainly even though its new. We know that are the new bugs and quirks are getting adjusted but this is a good time to state our honest opinions. Description:1. Adding a new lead (fake # or no #) 2. Landline numbers (why not call? Just pass along to agent?) 3. Changing lead category when claimed 4. Hours of operation...

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It keeps track of the progress of each client to some degree in reminders or things to do. If there was a way to better screen each client as to how motivated they are by asking questions upfront and along the way that would be great. If the system had a spreadsheet that one could see what each template was already in the system without having to go to each one one at a time to see if it fits would be way easier to use more quickly in following up on each client. Whether it be a text or email follow up. If the system had a way to monitor the user as to how they are using it and then give helpful suggestions while using it to make it easier to use would be great.

When I have tried to transfer the clients to the mojo dialer that I have selected it keeps saying zero contacts are transferred to call from . Can't figure out why it would be nice to have a pop up window that would ask a question what are you trying to do when one has repeated the same thing more than once getting the same results. It would also be nice to have more categories to choose from to put...

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I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.

I wish there was a way to separate the leads for a team without having separate accounts.

Love the automation texts, emails and follow up. It helps to have the to do's easily accessible. It's a great platform to work off in terms of seeing everything the lead looks at when they registered when they were last on the site also having a phone app for getting alerted when they respond to texts emails or have questions about a property. I have a team of 2 other agents and the leads are dipsursed evenly.

I dont like that everytime you click on something within the lead platform, the screen reloads and you have to wait to enter the next item or notes or to simply go to the next lead effortlessly.

The CRM and smart-drip functions are fundamental! I also love how one has an MLS website and you can track your client's clicks, favorites, and interest.

Boomtown Edits https://boomtown.force.com/successcommunity/s/ideas?utm_medium=email&utm_source=supportcasefeedback 1. When a Zillow leads come in, they are automatically marked as source “Zillow”. When adding a new lead yourself, “ZillowForm” is the only Zillow option; “Zillow” as a source option would be the ideal for organization and they would all stay equal. 2. eAlerts subject line and message...

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Easy to use once you understood the concepts. Love being able to see what my clients were searching for on my team's real estate website.

I would have liked a more in-depth, functional CRM for my clients. A place where I can easily pull up notes that I've made, rather than scrolling down to see them.

We appreciate your open and honest review, Sherri! Regarding your desire to see an improved experience around viewing notes, I'm happy to share that we actually have some sorting improvements in the works that will allow for you to more easily sort/view a lead's history. So, good news on that front! We are sorry to hear about some potential frustration with the leads. It's unfortunately not uncommon...

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You can import from other databases. There are so many drip campaigns you can "set and forget". Super easy to use!

There doesn't seem to be a spam filter for false incoming leads and I would like to see that put in place.

We so appreciate you leaving us a review, Jessica! Glad that you are finding BoomTown easy to use. In regards to the idea to implement a "spam" filter, this is something we have thought about, but we have seen so many times over the years these "trash" leads turn into real people. Ultimately, the best course of action is to simply put them in the trash category and don't worry about them. The system will notify you if they update their info at any point, so if things change, you will be informed! Hopefully this makes sense. Thanks again for leaving us a review!

Lead generation and the ability to simply keep track of what the leads are doing online. Emails, calls and texts are all nicely captured in one place on the site. People seem to find it a solid search site option.

The fact that we cannot make leads answer their phone! Not a platform problem...a social one.

We certainly wish that we could make the leads answer their phones, too, Matthew! Thank you for taking some time to leave us a review. We so appreciate it!

The product is easy to use, easy to train employees on, and serves the purpose of what it was designed for. The vendor is always in high levels of communication with us, their clients. They're always working on improving their product with features that are most asked for by their clients. The product itself is designed with real estate in mind and utilizing in-house real estate professionals so they can build out the best product possible.

Though they have a suggestion area where users can submit ideas on how to make the product better, suggestions are ranked upon how many votes they can collect as opposed to advanced users being able to communicate directly to the development team. It would be nice to have more of a liaison in that area rather than hoping users vote for your suggestion. I don't feel like it's the quickest way to get really good suggestions in front of the people that make the decisions on what to work on next.

The best part of this software is being able to gauge my clients interest in homes based on their search activity on my website. And from there, being able to send homes directly through my website without going back to the MLS and sending homes the "archaic" way. And from there, being able to engage with my clients within the the CRM without having to leave the CRM to go to my work email or phone.

The search functionality could be improved to match nearly identical with the MLS search capabilities.

Our real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!

We had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.

I liked that the software is user friendly and all records were well organized.

I hope that BoomTown is able to lower their monthly cost. It seems higher than most softwares for the amount of leads received.

Hi Cici! Thank you so much for leaving us a review. We are glad to hear that overall, your experience has been good. In regards to the cost of leads, those do tend to fluctuate based on season & search traffic. Our recommendation would be to simply reach out to our Support Team if you feel that prices are higher than they should be. They can coordinate with our Digital Strategy team to audit your account and ensure that CPL is performing how it should. Our team is here to help! Thanks again, have a great day!

It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.

It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.

Great features for tracking clients and automation for drip campaigns.

It seems a little dated and would be nice to have a face lift. A better mobile app would be helpful.

Boomtown (BT)is my saving grace for ensuring that tasks are completed on time. I use BT to communicate with clients without having to use my personal cell, to communicate with our broker about listing details, and when other employees are out of the office, I can ensure that their to-do's are done as well.

I wish there were more options for assigning leads- more customization. We tried using the tools available but they didn't work for what we needed. Otherwise, BT is fabulous.