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InMoment
5
16
4
8
3
3
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management software
Table of Contents
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InMoment - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
InMoment overview
What is InMoment?
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience. The application helps businesses in the automotive, healthcare, finance, IT retail, and utility sectors capture customer feedback from multiple channels in texts, voice, and video formats and gain insights into experience through predictive models and text diagnostics.
Employees can utilize InMoment to submit anonymous feedback and share workplace expectations with managers. It offers a variety of features including closed-loop case management, reporting, text analytics, mixed-mode surveys, dashboards, and more. It offers an active listening studio, which managers can utilize to collect feedback from various touchpoints and proactively resolve issues through Rapid Resolution Engine.
InMoment’s user interface
InMoment pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.2
Customer support
4.5
Reviews sentiment
What do users say about InMoment?
The customer service if very knowledgeable and helpful for any issues that we have ever had.
Select to learn more
Who uses InMoment?
Based on 28 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
InMoment's key features
Most critical features, based on insights from InMoment users:
All InMoment features
Features rating:
InMoment alternatives
InMoment
Starting from
No pricing info
SurveyMonkey
Starting from
30
/user
Per month
Trustpilot
Starting from
299
Per month
Broadly
Starting from
249
Per month
InMoment pricing
Pricing plans
Pricing details:
CoreCX
No pricing info
Features included:
- Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
- Text and sentiment analytics
- Data exploration to mine unstructured feedback
- Reporting and dashboards to facilitate action and monitor trends
- Integrations with key systems of record
Enterprise
No pricing info
Features included:
- CoreCX package elements
- Self-serve or managed service surveys for transactional, relational, and market research
- Industry specific text and sentiment analytic models
- Field level reporting
- Location-based action planning
- Case management and closed-loop
- Advanced and native integrations with key systems of record
Custom
No pricing info
Features included:
- Robust survey and data collection across any/all channels
- Extensive reporting that spans the enterprise–top of house to the front line
- Predictive and advanced analytics to facilitate recommendations and workflow
- Robust integrations with key systems of record
- Action planning, advocacy, case management, closed-loop, and more
- A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)
User opinions about InMoment price and value
Value for money rating:
To see what individual users think of InMoment's price and value, check out the review snippets below.
Andy M.
Senior Account Executive
Jennifer H.
Managing Paralegal
InMoment integrations (73)
Integrations rated by users
We looked at 28 user reviews to identify which products are mentioned as InMoment integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
“Useful to get updates”
Aryan K.
CEO
Other top integrations
InMoment support options
Typical customers
Platforms supported
Support options
Training options