Podium Features

Podium

Review management, reputation software, feedback & webchat

4.28/5 (175 reviews)

Podium Feature Summary

  • Customer Review Platform
  • Review Monitoring
  • Chat Functionality
  • Instant Messaging
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Activity Dashboard
  • Prioritizing
  • Feedback Management
  • Visual Analytics
  • Conversion Optimization Tools
  • Feedback Collection
  • Ratings & Reviews
  • Chat
  • Click-Through Tracking
  • Customer Activity Reporting
  • Engagement Analytics
  • Customer Experience Management
  • Visitor Targeting

Competitor Feature Comparison

API
Activity Dashboard
Assignment Management
CRM Integration
Chat
Click Tracking
Collaboration Tools
Conversion Rate Optimization
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Email Alerts
Email Templates
Engagement Analytics
Feedback Collection
Feedback Management
Instant Messaging
Issue Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Performance Reports
Prioritizing
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Updates
Reporting & Statistics
SEO Management
SMS Integration
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Visitor Management
Visual Analytics
Visit WebsiteCompare App
API
Activity Dashboard
Assignment Management
CRM Integration
Chat
Click Tracking
Collaboration Tools
Conversion Rate Optimization
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Email Alerts
Email Templates
Engagement Analytics
Feedback Collection
Feedback Management
Instant Messaging
Issue Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Performance Reports
Prioritizing
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Updates
Reporting & Statistics
SEO Management
SMS Integration
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Visitor Management
Visual Analytics
Visit WebsiteCompare App
API
Activity Dashboard
Assignment Management
CRM Integration
Chat
Click Tracking
Collaboration Tools
Conversion Rate Optimization
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Email Alerts
Email Templates
Engagement Analytics
Feedback Collection
Feedback Management
Instant Messaging
Issue Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Performance Reports
Prioritizing
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Updates
Reporting & Statistics
SEO Management
SMS Integration
Social Media Integration
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Visitor Management
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


10,899 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


663 reviews

Podium Feature Reviews

25 reviewers had the following to say about Podium's features:

Gjenes Belamide

Tracking Reviews Can Be Easy

2018-03-09

Being able to easily track and report the teams stats on sending/collecting reviews.

Pros

I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are.

Cons

The inability to get access ALL analytical results on the dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 11-50 employees)

Limited Analytics

2018-10-20

Pros

They have a high response rate on the text messages they send and ultimately do show results in higher reviews on social media.

Cons

The sentiment analysis that they herald is nowhere near as definitive as they sold me on.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Zundel

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

2018-04-11

Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites.

Cons

Also better integration with social media would be an extra plus.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
James McDonough

We are getting excellent results and achieved 70+ reviews in August alone! Great dashboard too!

2017-09-01

Over 50 good reviews a month through automated service review requests and a useful dashboard.

Pros

The messenger is helpful to achieve customer feedback and reach out to customer who have had a less than stellar experience. The analytics section is a useful tool for tracking and I like to check the competitive insights section to keep tabs on where we stand with the competition.

Cons

I wish there was a way to encourage sales members to send out more review requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Coleman

Generate Positive Reviews & Sales

2019-09-25

After a bit of a learning curve by the team, the software is working well to generate reviews on Google and sales from the webchat feature.  Having all messages in one place is really handy.

Pros

All messages from social media, Google and the webchat come into one inbox, and can be easily handled by the sales team and review requests can be automatically generated.

Cons

Integration for automated reviews had a hiccup for one of the locations that took some time to correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Benoit

Verified Reviewer

Podium brings you more Revenue.

2020-05-05

It has added considerable revenue, and been an open channel for surveys, and feedback.

Pros

This remove the bulky chart interfaces, and allows home owners and customers to communicate via text the way that they want to.

Cons

The mobile app and desktop are limited in their functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Reyna Bovee

Good product, ok value

2017-09-21

I've seen this tool work really, really well in local service provider's businesses. It's a *very* simple too.

Pros

Reputation management is very needed in any small business, and Podium has a variety of different review sites it integrates with.

Cons

And then was just emailed a solution that really should have been delivered via a phone call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaye Rogers

Excellent communication tool

2020-05-29

It is a fast and convenient way to communicate while out of office and the communications can be monitored by a larger team which improves speed in responses.

Pros

It was easy to learn how to use and easy to install on my PC and iPhone. Notifications are convenient so I don't have to constantly check the dashboard.

Cons

It would be interesting to add a video call feature to the software, especially in the age of COVID-19, it may be helpful to have facetime with clients.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 11-50 employees)

Excellent chat software with review integration

2019-12-10

Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.

Pros

The review integration with facebook and google is excellent.

Cons

It doesn't integrate with some of our third party advertising sources like other options do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Furniture company, 51-200 employees)

A user-to-customer messaging platform for reviews that's hooked in with Google

2018-04-01

None

Pros

Direct Google integration is definitely the biggest pro here.

Cons

Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Baylee McKinney

Fantastic for Growing Online Reputation

2018-12-17

This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

Pros

I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"!

Cons

The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 201-500 employees)

Wonderful in capturing information

2019-01-09

Pros

Loved the ability to real time manage reviews and respond immediately.

Cons

There wasn't any con that I could see from the product. It has been great to see.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Troy Cleary

Very good at what it does

2020-06-03

Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Pros

It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Cons

It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
April Behal

Great Tool for Staying connected

2020-06-02

It helps with Sales staff monitoring in terms of training and improvement opportunities by observing responses and conversations with customer.

Pros

It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed.

Cons

I personally use it more for a monitoring of activity and rarely use it to actually respond to messages.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
CHARLES HEUSER

TERRIBLE

2020-02-25

BAD

Pros

WE DID NOT LIKE ANYTHING. ONCE WE GAVE NOTICE, WE STILL HAD TO PAY FOR 3 MONTHS, BUT RECEIVED NO FURTHER SERVICE EVEN WHILE HAVING TO PAY FOR SERVICES

Cons

IN FACT, IT HURT OUR REGULAR CAMPAIGN WHICH WERE TOLD WE SHOULD JUST STOP BECAUSE THIS SERVICE WOULD BRING IN ALL THE NEW PATIENTS WE WOULD NEED.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgia Andros

I would recommend Podium for your business.

2020-05-21

Pros

It helped increase our rating. Prior we only received reviews when people were upset because they did not understand how their plan worked and gave negative reviews. Also, ease of use.

Cons

It was a quick and easy process to integrate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 11-50 employees)

Loving Podium for the reviews!

2018-11-01

We love Podium and find a ton of value in using it to drive positive reviews.

Pros

How it has helped us drive tons of positive reviews to our online profiles while also capturing negative feedback so we can act on it quickly and make things right. It integrates with Service Titan which is also wonderful.

Cons

Reporting is spread across their site in a confusing manner until you get used to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Neil Wright

Retail Chat program

2020-05-22

Pros

Very good program for Google Review management!

Cons

Lack of ability to customize hierarchy and customer facing chat box. (e.g. routing radio buttons)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 51-200 employees)

Prepare yourself to accelerate your Google and other third-party reviews!

2019-01-09

We have a hard time getting third party reviews because we have reviews we sent out internally to better understand where we may have fallen short throughout the customer buying life cycle.

Pros

There are other offerings that do similar things, but Podium is by far the most refined and feature packed.

Cons

Just be prepared for somewhat of a sticker shock.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Powers

assessment

2020-05-08

myoverall experience is great with some edges . once the delay is fixed it will be better.

Pros

the company I work for started using this software to help with marketing our store. it is great. you can direct message your customers.

Cons

it doesnt always work. it doesnt always update in time. it has a delay. and its not updated to be all phone user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Nelson

Great platform for easing customer communications

2020-08-04

Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.

Pros

It allows us to store communications, assign conversations to employees, and ask homeowners for reviews on social media. The review request feature seamlessly links to our preferred review methods, so there is little effort needed on behalf of the homeowners.

Cons

There is not currently the ability to create private conversations between staff and outside parties, it would be nice to have ways to separate conversations by department, with options to reassign by an administrator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JOHN PETERSON

PODIUM REVIEW

2019-10-04

Pros

THAT A CUSTOMER CAN COMMUNICATE IN THE PODIUM DIRECTLY WITH MYSELF AND I CAN EFFECTIVELY GET RIGHT BACK TO THEM ONCE I GET A PING.

Cons

THAT IT SOMETIMES DOES NOT WORK CORRECTLY IN REAL TIME, SOMETIMES IT WILL BE A DAY OR TWO BEFORE I CAN GET A NOTIFICATION THAT A CUSTOMER NEED MY ASSISTANCE

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Kime

Signed up for Podium last month and doubled the amount of Google Reviews in the 1st month

2017-10-04

More Google reviews. Texting platform. Tracking ability for reviews sent, received, and posted.

Pros

Great dashboard and data tracking.

Cons

When we send the review link to the customer via text, sometimes the customer isn't logged in to google in the background so it doesn't always work as well as it can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Meltcher

Excellent product, very user friendly

2020-05-21

Pros

Simple , efficient. Text feature , phone app

Cons

It should be easy to be used with other email addresses which it’s not

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Annette St Romain

Great tool for getting reviews. Easy to use. Customers like it too!

2017-09-25

We have built up positive online reviews.

Pros

Our point of sale automatically sends the reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more