Podium Features

Podium

Review management, reputation software, feedback & webchat

4.59/5 (61 reviews)

Podium Feature Summary

  • Customer Review Platform
  • Review Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Ratings & Reviews
  • Activity Dashboard
  • Instant Messaging
  • Chat
  • Chat Functionality
  • Customer Experience Management
  • Feedback Management
  • SEO Management
  • Prioritizing
  • Social Media Integration
  • Visitor Targeting
  • SMS Integration
  • Feedback Collection
  • Conversion Optimization Tools
  • Click-Through Tracking
  • Customer Activity Reporting
  • Engagement Analytics
  • Visual Analytics
  • Multi-Location

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Competitor Feature Comparison

Mobile apps

iOS App


1,144 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Podium Feature Reviews

25 reviewers had the following to say about Podium's features:

Anonymous
(Hospital & Health Care company, 11-50 employees)

Limited Analytics

2018-10-20

Pros

They have a high response rate on the text messages they send and ultimately do show results in higher reviews on social media.

Cons

The sentiment analysis that they herald is nowhere near as definitive as they sold me on.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Andrew Zundel

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

2018-04-11

Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites.

Cons

Also better integration with social media would be an extra plus.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Gjenes Belamide

Tracking Reviews Can Be Easy

2018-03-09

Being able to easily track and report the teams stats on sending/collecting reviews.

Pros

I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are.

Cons

The inability to get access ALL analytical results on the dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James McDonough

We are getting excellent results and achieved 70+ reviews in August alone! Great dashboard too!

2017-09-01

Over 50 good reviews a month through automated service review requests and a useful dashboard.

Pros

The messenger is helpful to achieve customer feedback and reach out to customer who have had a less than stellar experience. The analytics section is a useful tool for tracking and I like to check the competitive insights section to keep tabs on where we stand with the competition.

Cons

I wish there was a way to encourage sales members to send out more review requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Reyna Bovee

Good product, ok value

2017-09-21

I've seen this tool work really, really well in local service provider's businesses. It's a *very* simple too.

Pros

Reputation management is very needed in any small business, and Podium has a variety of different review sites it integrates with.

Cons

And then was just emailed a solution that really should have been delivered via a phone call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler Kime

Signed up for Podium last month and doubled the amount of Google Reviews in the 1st month

2017-10-04

More Google reviews. Texting platform. Tracking ability for reviews sent, received, and posted.

Pros

Great dashboard and data tracking.

Cons

When we send the review link to the customer via text, sometimes the customer isn't logged in to google in the background so it doesn't always work as well as it can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Lewis

Hook in Mouth Sales Force

2018-09-19

The good reviews are employees. The real customers are speaking out, they hold you by force.

Pros

They want you to sign, they fill you with false statistics, they show no demo, then they dump you like a bad habit

Cons

Everything. They thrive on one goal! To get the hook in your mouth and get that one year contract. Once that happens good luck. No demo, no service, no concern. This company is dismal. Be warned

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Other

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Furniture company, 51-200 employees)

A user-to-customer messaging platform for reviews that's hooked in with Google

2018-04-01

None

Pros

Direct Google integration is definitely the biggest pro here.

Cons

Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 11-50 employees)

Loving Podium for the reviews!

2018-11-01

We love Podium and find a ton of value in using it to drive positive reviews.

Pros

How it has helped us drive tons of positive reviews to our online profiles while also capturing negative feedback so we can act on it quickly and make things right. It integrates with Service Titan which is also wonderful.

Cons

Reporting is spread across their site in a confusing manner until you get used to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Hofer

Excellent

2017-12-01

Pros

Good reporting. All Good have no problems or concerns at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Beatiful, simple-to-use, software for reviews and feedback.

2017-10-13

Pros

With the many customizable options and features, this has made my life and job so much easier.

Cons

You couldn't even watch a demo or look at pricing without entering your information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Olson

Really interesting software, makes getting reviews really easy and pain free for customers

2017-09-05

More reviews along with an increased awareness for the company of the importance of customer service and marketing through word-of-mouth and web searches.

Pros

Ease of use, I do not know if it is possible to make the process of collecting reviews any simpler than this.

Cons

aside from developing a way to compel customers who say that they are going to leave a review to actually leave one...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthon Godfrey

Easy to use software that makes getting reviews much easier!

2017-09-01

This software saves me the time of not having to ask each customer to fill out a review and explain to them how to find my business online.

Pros

The new dashboard is great and much more helpful than the past.

Cons

The competitive page was having some issues but looks like it is now working correctly. Other then that, no cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Dye

Excellent. From the platform to the customer service. This company delivers.

2017-09-29

More reviews! More traffic generated.

Pros

Easy to use. It integrates into our system for even easier use!

Cons

The App needs further development. Its limited. Its confusing to receive messages but in no way can we respond.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Scottie Stone

Great product. Would recommend!

2017-10-04

Reviews, reviews, reviews!

Pros

This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony Smith

Quick and easy to use software that gets results.

2018-05-31

We were looking to improve online ratings from Google for Business and Facebook. Results were immediate.

Pros

Simple interface and app.

Cons

The only area of support we've needed was to have a user's email removed from another organisation that he worked at previously to ours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MARLOWE FONTAINE

Simple and easy way to invite business reviews

2017-09-15

Pros

Ease of use phone AP and the dashboard that is simple and easy way to see each employees invitations and responses and star rating!

Cons

My only complaint is that the overall response rate from the public is poor especially if im after google reviews and they don't already have a google account which confirms the need to use software like this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Grover King

Podium is great to work with. They have helped us to get more positive feedback from our customers.

2017-11-14

Pros

Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review.

Cons

The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 51-200 employees)

Decent

2018-11-13

Pros

Customers can leave reviews to multiple sites through one portal

Cons

Dashboard is not user friendly.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great Tool for Local Businesses

2018-06-28

Pros

Lots of features for the money, allowed us to stay very organized with media.

Cons

It's a great platform but we found it to be a little too expensive for our venue but still think its a very useful platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Erin DuBois

Podium is like hiring a full customer service team in one platform!

2017-11-21

Pros

It's an added bonus that it saves our staff time in communication.

Cons

The transition between app on the phone and the desktop has a bit of a learning curve but overall we have no complaints!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alicia Laird

Podium makes getting reviews easy

2018-01-09

They also give you credit if you refer a business.

Pros

Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

Cons

Sometimes my customers say the link doesn’t work, but most of the time it’s fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Stacey Biondo

Amazing

2018-03-07

Pros

Their staff is outstanding and responds quickly and eagerly any time we have questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lisa McDermott

Podium is a fool-proof way to monitor online reviews

2018-03-08

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified!

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tori Flavell

Great experience -- friendly/helpful staff -- the product works.

2017-11-14

Pros

Automatically sends text when you can't send them in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more