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Podium Logo
Podium

Review management, reputation software, webchat, payments

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Podium Features

Features Summary

Functionality

4.3

/5

437

Total features

73

7 categories

Podium features

ACH Payment Processing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Batch Communications
Billing & Invoicing
CRM

Common features of Reputation Management software

AI/Machine Learning
API
Brand Tracking
Campaign Analytics
Campaign Management
Campaign Scheduling
Complaint Management
Content Management

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

437

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

73

Unique features

  • Ratings / Reviews

  • Call Recording

  • Batch Communications

  • Real-time Consumer-facing Chat

Functionality

4.2

/5

3.2K

Price starts from

49

Per month

learn more

Total Features

142

Features in Common

38

Unique features

  • Web Traffic Reporting

  • Multi-Channel Campaigns

  • Filtering

  • Multi-Channel Marketing

Functionality

4.5

/5

974

Price starts from

25

learn more

Total Features

342

Features in Common

51

Unique features

  • Web-based Deployment

  • Maintenance Scheduling

  • Volunteer Management

  • Booking Management

Common Podium comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Management Software

Reviewed 16 days ago

We are able to communicate with our customers by text and able to streamline CSI before the customer stews about the situation.

Pros

Love being able to talk with customer in real time. Also able to message with them offsite through cell.

Cons

There is nothing about this software that I do not like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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"We wish we could do more to help, but this really is as far as we can go."

Reviewed a year ago

Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Pros

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Cons

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Robust program with lots of potential.

Reviewed a month ago
Pros

Does a fantastic job at reputation management and being able to stay in contact with customers and patients. Does exactly what it says it will.

Cons

This is a very expensive program. We have found other programs that do the same for cheaper, but if you want a all in one program then Podium is a great option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Podium is an absolute small business must have!!

Reviewed 7 months ago

Our company's customer service has far exceeded expectations since implementing Podium. It has helped give our customers a way to reach us literally 24/7. It has helped get our company reviews up 1000%. It has also helped communications between our employees.

Pros

Podium is AWESOME!! We use it daily to text with our customers who love to communicate via text messages. With every employee having it up throughout the day any one of us can quickly respond to our customers texts and if it's after hours you can set an automatic reply text message that says we are not open at this time so they know someone will get back with them ASAP. It makes it so much easier texting...

Cons

There isn't really anything we don't like about Podium!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All In One Place!

Reviewed a year ago

I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!

Pros

I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

Cons

I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good at what it does

Reviewed 2 years ago

Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Pros

The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Cons

I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Essential to business amid COVID-19

Reviewed 2 years ago

We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

Pros

I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

Cons

The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything in one place

Reviewed 2 years ago

Have had a great experience. Set up and add-ons are easy. Easy to use.

Pros

One place, multiple platforms combine. Appointment Center Reps do not need to check multiple dashboards, log in to multiple sites. It is all very transparent who sent what, saw what, etc. There are sites that are cheaper but we like the simplicity of this one. We can text customers and employee, create templates for consistent messaging, request reviews, NPS, all in one place. We know there are additional products available such as payments on Podium that we choose not to use. There is more that can be done with it than we need.

Cons

It is not the cheapest platform for what we are doing but it is comfortable and does a great job. Would be interested to see group, mass messaging, and schedule messaging.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent chat software with review integration

Reviewed 3 years ago

Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.

Pros

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have.

Cons

It doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Need some features

Reviewed 2 years ago

It isn't bad product. I would like the change above, as well as I will periodically stop getting notifications on my cell phone, so I miss messages as well. Same with the desktop option. Sometimes, replies will not pop up in the lower corner of screen. So I will constantly switch to see if anyone responds.

Pros

Ease of use. Very easy to slip in and send a message. I also like the integration with our CRM software

Cons

Cannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Connectivity at its finest...

Reviewed 2 years ago

Podium has really enhanced our online presence with customers. They're seemingly more willing to send a text-based message as opposed to calling. With the current COVID-climate, we've really seen an increase in messages forwarded via this service. It also allows our associates to more easily stay in touch with their clients, even if they're out-of-the-office.

Pros

Simply put, the ease of use. Podium allows us to communicate with our customers across various platforms, while being able to send pictures and forward hyperlinks. It's truly a versatile program that continues to serve us well.

Cons

There are the occasional glitches - infrequently, we won't receive email notifications of Podium inquiries. As we typically have the software up and running at all times, this sporadic issue can be minimized.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tracking Reviews Can Be Easy

Reviewed 4 years ago

Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pros

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A more complete view of your customers' opinions about your services.

Reviewed 2 years ago

We use this software to manage all the interactions that we carry out with each of the clients that we have at our disposal, both the powerful ones, with more daily purchases of the products we make, and the most loyal ones that in the same way carry out and request operations , of the services we offer, mentioning that this system allows us to track the comments that are made, on multiple different platforms, giving immediate notifications, to respond to the reviews directly, in a very fast way, and to offer a warm and surprising service.

Pros

What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which is one of the qualities that I like the most because we can carry out the work within this platform in an extremely easy, without adverse or disastrous complications, mentioning that it allows you to automatically track the reviews of the products you make, or the services offered by an organization, in order to respond very quickly, on the comments made by each of the registered users to the business platforms maintained by each of these establishments.

Cons

One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A product that works.

Reviewed 2 years ago

The staff is great and very responsive. Really like the interface and ease of use of the system.

Pros

There’s a lot of companies out there that have products for our digits age but I’ve found one in Podium that is useful. I do all reputation management for the Automotive group I work for and it’s incredibly easy to manager because of Podium. I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores. Lots of other benefits but this is the one I love most. We want to be in direct contact with all our customers and this tool makes it easy.

Cons

I can’t really think of something I don’t like. The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Been with Podium through many changes and additions

Reviewed 2 years ago

Overall positive because of the headway we have made on public reviews.

Pros

The cost is inexpensive and it really does help get reviews

Cons

As new additions and upgrades are coming, it feels like reviews has gone on the back burner. Like everything else is more important. In fact, when another dealer of ours signed up, the reviews shows up as an "add on" for invoicing when this used to be the focus. So, it has also gotten way more expensive over the years. Additions also seem to influence functionality of review aspect on dashboard and things "break" more often. Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic for Growing Online Reputation

Reviewed 4 years ago

This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

Pros

In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.

Cons

There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Software

Reviewed 2 years ago

Our overall experience with Podium has been great. We've used three different review platforms and this one is unique in that we can also chat with our customers via text, which

Pros

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding. Requesting reviews is just a click away as well, and customers are able to choose where they would like to leave a review, which our customers truly appreciate.

Cons

I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointed In This Company And Software

Reviewed a year ago

Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never...

Pros

The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.

Cons

The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool for Staying connected

Reviewed 2 years ago

It helps with Sales staff monitoring in terms of training and improvement opportunities by observing responses and conversations with customer. Also, it does help to show others how to determine 'fake' contacts. It has allowed customers in needs of service for their communication devices in their homes while retail floor was closed to traffic. it seems to benefit those customers who prefer direct questions with too much formality allowing 'no nonsense' transactions.

Pros

Podium has been a great tool for our company. It's kept us connected with customers when especially during the recent weeks of floor traffic closure. It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed. Very easy to use and based on feedback easy to set up.

Cons

I haven't found anything missing or in need of improvement at this time. I personally use it more for a monitoring of activity and rarely use it to actually respond to messages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Service but Constant Turn-over in Account Management, Issues with Integration

Reviewed 2 years ago

We've had multiple customer experience issues that have caused frustration. Our account has been managed by at least four different people over time. This makes it challenging when issues do come up... we don't know who to reach out to. It can take days for a rep to respond to correct an issue. Additionally, it feels like an overpriced service since our integrations don't even work. No discount was provided after they couldn't integrate to our POS system which means we have to send out review requests manually. It's not ideal, wish they would compensate us for their limited functionality.

Pros

I appreciate the simplicity of it's functionality to reach customers directly and collect reviews.

Cons

I dislike that the integration for the version of Profit that we operate is not functional. We have to send out reviews manually, which can be a hassle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Interesting mesh of a review and communication service

Reviewed a year ago

Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.

Pros

-Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account

Cons

-Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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A user-to-customer messaging platform for reviews that's hooked in with Google

Reviewed 4 years ago

None

Pros

Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons

Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Podium is a fool-proof way to monitor online reviews

Reviewed 4 years ago

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left...

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent customer management software

Reviewed 9 months ago

Implementation experience was excellent Support team is great Deployment took weeks Reports and charts coming out of customer interactions is useful for review meetings

Pros

Many things to like about podium - Fills the gap between sending out blanked newsletters and cold calling customers - turns genuine review, conversations into real customers - Provides sms followup, mobile notifications, web chats, video chats - Team chats and collaboration feature - Deployment is easy

Cons

Would have benefited from a free trial plan for small businesses to try before they buy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Helpful, Great Support

Reviewed a year ago

They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.

Pros

This allows you to send review requests directly to customers and clients from within the app, taking them to exactly where the review should be posted. Takes the hassle out of requesting reviews, and it also can be beneficial by collecting all reviews for the business to see overall. Customizable to the business's wants and needs as well.

Cons

There are daily notifications, even if there is no change in actual happenstance on the site. There also can be user interface learning curve, which can take longer for others.