Podium Features

Podium

Review management, reputation software, feedback & webchat

4.46/5 (323 reviews)

Podium Feature Summary

  • Customer Review Platform
  • Review Monitoring
  • Chat Functionality
  • Instant Messaging
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Activity Dashboard
  • Prioritizing
  • Feedback Management
  • Visual Analytics
  • Conversion Optimization Tools
  • Feedback Collection
  • Ratings & Reviews
  • Chat
  • Click-Through Tracking
  • Customer Activity Reporting
  • Engagement Analytics
  • Customer Experience Management
  • Visitor Targeting

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Chat
Click Tracking
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Conversion Rate Optimization
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Email Tracking
Engagement Analytics
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SEO Management
SLA Management
SMS Integration
SSL Security
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Visitor Management
Visual Analytics
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Chat
Click Tracking
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Conversion Rate Optimization
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Email Tracking
Engagement Analytics
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SEO Management
SLA Management
SMS Integration
SSL Security
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Visitor Management
Visual Analytics
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Chat
Click Tracking
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Conversion Rate Optimization
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Email Tracking
Engagement Analytics
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SEO Management
SLA Management
SMS Integration
SSL Security
Self Service Portal
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Visitor Management
Visual Analytics
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


12,341 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


834 reviews

Podium Feature Reviews

25 reviewers had the following to say about Podium's features:

Anonymous
(Hospital & Health Care company, 11-50 employees)

Limited Analytics

2018-10-20

Pros

They have a high response rate on the text messages they send and ultimately do show results in higher reviews on social media.

Cons

The sentiment analysis that they herald is nowhere near as definitive as they sold me on.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Callie Painter

Essential to business amid COVID-19

2020-08-20

After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

Pros

I also can't overstate how helpful the review request templates are for quick texting!

Cons

Podium is absolutely a desktop experience from the management side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
SPENCER CHAMBERS

Podium can provide useful business information quickly

2020-08-25

Pros

I can see all of our customer reviews and analytics very quickly.

Cons

Sometimes I wish I could make custom reports easier.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Veronika Welz

Podium in a dental office

2020-11-10

It made it so much easier to keep in contact with our patients through text.

Pros

Our office likes the ease of use with podium, and the customization.

Cons

Podium does not integrate directly with our practice management software so we have to send review links out manually.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gjenes Belamide

Tracking Reviews Can Be Easy

2018-03-09

Being able to easily track and report the teams stats on sending/collecting reviews.

Pros

I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are.

Cons

The inability to get access ALL analytical results on the dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Zundel

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

2018-04-11

Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites.

Cons

Also better integration with social media would be an extra plus.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
James McDonough

We are getting excellent results and achieved 70+ reviews in August alone! Great dashboard too!

2017-09-01

Over 50 good reviews a month through automated service review requests and a useful dashboard.

Pros

The messenger is helpful to achieve customer feedback and reach out to customer who have had a less than stellar experience. The analytics section is a useful tool for tracking and I like to check the competitive insights section to keep tabs on where we stand with the competition.

Cons

I wish there was a way to encourage sales members to send out more review requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Collin Lee

Notifications

2020-08-25

Good app, just need to make the notifications more customizable.

Pros

I liked how easily I could view my reviews.

Cons

I was unable to figure out how to turn off notifications for other technicians reviews, and my phone was constantly going off.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Coleman

Generate Positive Reviews & Sales

2019-09-25

After a bit of a learning curve by the team, the software is working well to generate reviews on Google and sales from the webchat feature.  Having all messages in one place is really handy.

Pros

All messages from social media, Google and the webchat come into one inbox, and can be easily handled by the sales team and review requests can be automatically generated.

Cons

Integration for automated reviews had a hiccup for one of the locations that took some time to correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
CASSIDY BRALEY

Great Service

2020-11-10

very good service. quick responses from the support team when needed. automated review invitations have really helped with reputation management. overall a very useful tool for this day and age

Pros

Adding Podium to our dealership has proven to be a valuable decision in connecting to our customers through the pandemic.

Cons

Sometimes the notifications can be a bit delayed, especially notifications coming from the mobile app (app notifications are so delayed, they cannot be relied upon)

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Reyna Bovee

Good product, ok value

2017-09-21

I've seen this tool work really, really well in local service provider's businesses. It's a *very* simple too.

Pros

Reputation management is very needed in any small business, and Podium has a variety of different review sites it integrates with.

Cons

And then was just emailed a solution that really should have been delivered via a phone call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucia White

Great communicator

2020-11-19

good

Pros

EFFICIENT and easy to issue, quick with responses and easy to access

Cons

i dont deal with the cost , Management handles this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
kyle benoit

Podium is the Bomb Dot Com

2020-11-19

Pros

The ease of setup, the fast ability to train a team and get leads coming in through text, and allow templates to be setup to make it not a lot of time to integrate.

Cons

Needs to add a payment feature to delay customer payment till date of service, otherwise their new payment integration is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Camaray Simmons

Employee Dashboard

2020-11-16

Very pleased!

Pros

The employee dashboard and integration with review platforms is the best.

Cons

It would also be great if there was an automatic way to text customers through the DMS after the sale finalized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaye Rogers

Excellent communication tool

2020-05-29

It is a fast and convenient way to communicate while out of office and the communications can be monitored by a larger team which improves speed in responses.

Pros

It was easy to learn how to use and easy to install on my PC and iPhone. Notifications are convenient so I don't have to constantly check the dashboard.

Cons

It would be interesting to add a video call feature to the software, especially in the age of COVID-19, it may be helpful to have facetime with clients.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristina Krpata

Fantastic Software

2020-11-10

Our overall experience with Podium has been great. We've used three different review platforms and this one is unique in that we can also chat with our customers via text, which

Pros

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding.

Cons

I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 11-50 employees)

Excellent chat software with review integration

2019-12-10

Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.

Pros

The review integration with facebook and google is excellent.

Cons

It doesn't integrate with some of our third party advertising sources like other options do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Marrufo

A product that works.

2020-11-10

Really like the interface and ease of use of the system.

Pros

I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores.

Cons

The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Baylee McKinney

Fantastic for Growing Online Reputation

2018-12-17

This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

Pros

I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"!

Cons

The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Furniture company, 51-200 employees)

A user-to-customer messaging platform for reviews that's hooked in with Google

2018-04-01

None

Pros

Direct Google integration is definitely the biggest pro here.

Cons

Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Troy Cleary

Very good at what it does

2020-06-03

Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Pros

It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Cons

It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
CHARLES HEUSER

TERRIBLE

2020-02-25

BAD

Pros

WE DID NOT LIKE ANYTHING. ONCE WE GAVE NOTICE, WE STILL HAD TO PAY FOR 3 MONTHS, BUT RECEIVED NO FURTHER SERVICE EVEN WHILE HAVING TO PAY FOR SERVICES

Cons

IN FACT, IT HURT OUR REGULAR CAMPAIGN WHICH WERE TOLD WE SHOULD JUST STOP BECAUSE THIS SERVICE WOULD BRING IN ALL THE NEW PATIENTS WE WOULD NEED.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
April Behal

Great Tool for Staying connected

2020-06-02

It helps with Sales staff monitoring in terms of training and improvement opportunities by observing responses and conversations with customer.

Pros

It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed.

Cons

I personally use it more for a monitoring of activity and rarely use it to actually respond to messages.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denae Casey

Excellent Service

2020-11-20

We are helping our patients with a different channel of communication to schedule and confirm appointments

Pros

The click to chat feature helped us the most to communicate with our patients when they cannot get through to a live agent

Cons

nothing is very easy to use & support is excellent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgia Andros

I would recommend Podium for your business.

2020-05-21

Pros

It helped increase our rating. Prior we only received reviews when people were upset because they did not understand how their plan worked and gave negative reviews. Also, ease of use.

Cons

It was a quick and easy process to integrate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more