Podium Reviews

I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor.

The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another...

Read more

Podium offers a great service and lots of wonderful features.

They are priced significantly higher than their competitors. Further, be ready for the constant barrage of upselling.

Podium is a great and effective program that allows you to effectively communicate with customers, receive feedback from them, and get reports on your communication. I would highly recommend it to anyone in customer service.

I have not used the program long enough to have anything I really dislike. From what I have seen, I already like it more than the program I switched from!

There’s absolutely no produce company. Other than the fact that they’re very good liars. They con you into signing up under false pretenses. They have zero communication. The only reason they have good reviews is because you can’t write -ones on any other social media accounts and I’d like to know where the reading five star reviews on Google when there’s no Google review to be found.

Yes, they are absolutely a con! They lied and misrepresented their business and strategies to me overcharged me. I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding bill of a month and a half of service that I never received. I’ve requested to speak to people and above positions with no luck and now I’m gonna have to have my attorney get involved. Do not do any business with this company.

The platform works well and there are some specific features that others do not have employed, such as the ability for the platform to identify landlines in advance when attempting to initiate SMS messaging, whereas others simply allow the message to go out and you wait for the failure..

The least desirable component of this platform is cost, especially if you happen to be looking at it as a platform to deploy for use with multiple locations. We were a 2 store implementation, so higher cost, but not large enough for volume pricing leverage. the interface for synchronizing contact database information was not overly straightforward.

The promises that the salesrep made. That's what I liked best. Unfortunately, it didn't deliver.

Horrendous customer support. Never heard from our assigned Account Executive. Most other tech support is done through webchat which involves employees in foreign countries who know little about the actual product. When I finally was able to schedule one-on-one tech support, the rep didn't seem to take my needs seriously.

I love the texting capabilities with podium. When a customer signs up for an appointment with my booking software (Acuity) they get a text from a real phone number that they can respond to. Other services send a text from a number that does not accept responses. This has by far been the best feature with podium for my business.

Getting the initial integration setup was a bit more complicated than I would expect, but once the integration was setup it has been smooth sailing.

Podium makes it effortless to connect with Facebook users. The ease of interaction is so simple. We are catching leads that wouldn't have been possible before Podium.

The help desk is through their chat and it's not the best and sometimes pretty frustrating.

I found it very easy to use and implement and very easy to train the sales associate to use

some of the comments from Podium are not easily discernable by non techie sales associates. When a request is asked more than once the response from Podium is not easy to understand.

Current and potential customers have easier access to us, and we're able to reach a lot more people than we could previously with phone calls alone. Anyone can get the hang of it quickly and the design is user friendly. Any time we have questions customer service is available right away.

There was one time that they updated the software in a way that did not benefit the specific way that we use it without asking us. We tried to work with it for a while, but after we let them know we weren't crazy about it they rolled us back to the previous version with no problems.

I was hesitant to get Podium at first, thinking that the older staff I had would not use it or have a hard time with it. I was very pleased with the results after the first couple months. It easily integrated with our point of sale system and ALL of our staff used the link to request feedback from our customers. Simple to use!

Every now and then we will get spam texts to Podium.

One place, multiple platforms combine. Appointment Center Reps do not need to check multiple dashboards, log in to multiple sites. It is all very transparent who sent what, saw what, etc. There are sites that are cheaper but we like the simplicity of this one. We can text customers and employee, create templates for consistent messaging, request reviews, NPS, all in one place. We know there are additional products available such as payments on Podium that we choose not to use. There is more that can be done with it than we need.

It is not the cheapest platform for what we are doing but it is comfortable and does a great job. Would be interested to see group, mass messaging, and schedule messaging.

The review invite and it's simplicity have helped increase patient reviews. The inbox is easy to manage

If we enter a contacts phone number incorrectly, it can't be edited...only the name. That is annoying. The biggest issue and disappointment is we feel mislead as we were told when sold the software that it would integrate with our CMS system only to find out it doesn't and there has been no attempt to rectify this. In fact I was told to contact Symplast myself. I don't understand why I as the customer should be doing the leg work on this.

We have integrated Podium to improve our communications with our orthodontic patients by offering texting, to facilitate potential patients to communicate with us through our website plugin and encourage patients to leave us a review on their experience at our office. This has worked really well for us, and we have reached a high level of patient reviews.

There are other software that offer additional services including Podium's offerings included although they may be pricier and not work in Quebec. A few issues when Google review links give issues.

We like the ease with which we can communicate outbound with our customers from our busy repair business. The native integration with our point-of-sale software for triggering review requests direct to our customer's smartphone. The inbound lead generation from our website and Google search. We've become much more productive and Podium has become an essential tool in our business.

Nothing in particular. Ongoing enhancements have resolved the issues we had in the early days.

Ease of use. Very easy to slip in and send a message. I also like the integration with our CRM software

Cannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title.

The ability to contact our customer via text message is huge in todays world. They respond quicker than waiting for them to call you back on the phone. The ability to dispatch a call to our technician right from the Podium and they can see all the notes and talk to the customer as well. The ability to get reviews and watch your company grow is wonderful! I absolutely love this program.

I think it is a little more difficult to use on your cell phone compared to the computer but just takes a little longer to navigate.

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding. Requesting reviews is just a click away as well, and customers are able to choose where they would like to leave a review, which our customers truly appreciate.

I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great.

There’s a lot of companies out there that have products for our digits age but I’ve found one in Podium that is useful. I do all reputation management for the Automotive group I work for and it’s incredibly easy to manager because of Podium. I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores. Lots of other benefits but this is the one I love most. We want to be in direct contact with all our customers and this tool makes it easy.

I can’t really think of something I don’t like. The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages.

Ease of use. I am a busy person with MANY hats and this product is easy to use and helps me rather than adding another task to do

Integration into our CRM would be a big help

What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which is one of the qualities that I like the most because we can carry out the work within this platform in an extremely easy, without adverse or disastrous complications, mentioning that it allows you to automatically track the reviews of the products you make, or the services offered by an organization, in order to respond very quickly, on the comments made by each of the registered users to the business platforms maintained by each of these establishments.

One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently.

I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.

I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

The promise was to promote more google reviews by allowing field technicians to solicit a review in the field.

When I tried to cancel because we were getting posts from all over the USA well we only service South Jersey became a waste of time. Few posts were from our area. When I tried to leave they told me I'm locked in for a year...I can't cancel. Did I get a customer service rep call to ask how they could improve the service or our experience with the service, nothing.

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.