Podium Reviews

The review text message changed our search engine position. We got a ton of reviews after deploying this software. It’s always incredible easy to set up and teach new employees.

Once you send out reviews to a customer you can’t send another one even if it has been months.

The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.

I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

I love the texting capabilities with podium. When a customer signs up for an appointment with my booking software (Acuity) they get a text from a real phone number that they can respond to. Other services send a text from a number that does not accept responses. This has by far been the best feature with podium for my business.

Getting the initial integration setup was a bit more complicated than I would expect, but once the integration was setup it has been smooth sailing.

Ease of use. I am a busy person with MANY hats and this product is easy to use and helps me rather than adding another task to do

Integration into our CRM would be a big help

I liked the ease of templates and that it works with lots of CRMs

Customer service. Had lots of issues that took forever because customer service was so bad.

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left...

Read more

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

The use of ease. Sending Google review requests directly to customers via SMS was amazing.

Offen Customers have reported that the link that we send through the podium is sometimes unable to open.

Mostly worked well and had pretty good interface with website for chat as well

Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then...

Read more

Ease of use. Very easy to slip in and send a message. I also like the integration with our CRM software

Cannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title.

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

The cost is inexpensive and it really does help get reviews

As new additions and upgrades are coming, it feels like reviews has gone on the back burner. Like everything else is more important. In fact, when another dealer of ours signed up, the reviews shows up as an "add on" for invoicing when this used to be the focus. So, it has also gotten way more expensive over the years. Additions also seem to influence functionality of review aspect on dashboard and things "break" more often. Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got.

Current and potential customers have easier access to us, and we're able to reach a lot more people than we could previously with phone calls alone. Anyone can get the hang of it quickly and the design is user friendly. Any time we have questions customer service is available right away.

There was one time that they updated the software in a way that did not benefit the specific way that we use it without asking us. We tried to work with it for a while, but after we let them know we weren't crazy about it they rolled us back to the previous version with no problems.

Podium has been a great tool for our company. It's kept us connected with customers when especially during the recent weeks of floor traffic closure. It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed. Very easy to use and based on feedback easy to set up.

I haven't found anything missing or in need of improvement at this time. I personally use it more for a monitoring of activity and rarely use it to actually respond to messages.

Podium is the best review software I’ve come across. They make it so easy to request, monitor and respond to reviews. We have it set up for review requests for texts and for Facebook reviews to come through. It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Something I would like the least is the amount of time it has taken for us to set up a new branch. It’s been a week or two yet we’re having minor issues. It would be a major issue if our reps weren’t nice but they make it easy and we know they’re doing everything they can.

As a multi-location business we needed a solution to cover our unique geographical needs and integrate directly with our CRM. Podium was one of the few that could handle those requirements. Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I wish it would integrate with Yelp, Angies List and a few other platforms. The cost is a premium.

Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.

We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.

Tracking of leads and communication optins

Good ideas but not up to the test. The product did not work and you at boxed in to a year contract and had to go up the chain of supervisors to get released.

I love using Podium for work texts! I don't have to hand out my personal phone number so I feel a lot safer. I also use this every day! Get out information, talk about appointments, arrange deals. I keep the app on my phone so I can take work home when I need to.

Learning some of the features, like "open" v "closed" conversations, and the minimalistic design used to mark a message as such, is small and not intuitive. Once I learned, however, it all made sense. Maybe a switch design or something similar would be more intuitive.

The only pro I have is that it was easy to use.

Lack of morals and integrity. Non-existent customer service. Shady business practices. Over-simplified platform.

Podium makes it easy they ask for the review for you. They filter out the bad and post the good. You can also use them for mobile payments and communication for multiple parts of your business

The back end tool is a little weak. No real way to clear out items that maybe where not addressed right away. Hard to follow the task organizations

This program has given an easy way for customers to contact us, which was very nice during the pandemic here. It has also provided for a fantastic way to communicate with customers using my cellphone but without giving them my phone number. Not only that, it allows us to easily gather google reviews when we remember to utilize that function.

If anything, the only thing I can think of is to improve the design a little more in terms of user friendliness. But I can’t think of anything specifically at the moment

IT GIVES US GREAT FEEDBACK TO HELP WITH THE BUSINESS I GET ALL THE REVIEWS FOR DALES AND SERVICE AND THE CUSTOMER RESPONSES ARE USEFULL TO IDENTIFY AND REPAIR OUR PROCESSES TO ENSURE OUR CUSTOMER SATISFACTION IS WHERE IT NEEDS TO BE

BETTER DESCRIPTION FOR COLLECTING MONEY FROM THE CUSTOMER USINFG THE APP CUST AT TIMES FEEL STANDOFF USING THE APP TO PAY