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Capsule
5
103
4
50
3
12
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
Table of Contents
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Capsule - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Capsule overview
Based on 167 verified user reviews
What is Capsule?
Reviews for Capsule come from a wide variety of industries, including information technology and services (9% of reviewers), marketing and advertising (8%), and computer software (8%). The most frequent use case for Capsule cited by reviewers is CRM (50% of reviewers).
What do users say about Capsule pricing?
Most users consider Capsule to offer good value for money, highlighting its affordable pricing and useful free version. Reviewers appreciate the fair pricing structure, though some users report limitations and rising costs with more users or advanced needs.
Starting price
per month
Pros & Cons
Contact Management
Reminders
Client Management
Calendar
Task Management
Capsule’s user interface
Capsule review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.3
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Capsule?
Users think Capsule is easy to set up and intuitive, with a simple interface that helps them manage contacts, clients, and tasks efficiently. They appreciate its affordability, straightforward pricing, and seamless integration with popular tools like Gmail, Xero, and Mailchimp, which makes daily operations smoother for small businesses. They find importing and exporting data manageable, and training new team members is quick.
Some say Capsule lacks advanced features, deeper automation, and sophisticated campaign options found in pricier CRMs. They report limitations in the free plan, occasional syncing issues, and wish for more customization, better Outlook integration, and improved bulk data management.
Select to learn more
Who uses Capsule?
Based on 167 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Capsule's key features
Most critical features, based on insights from Capsule users:
All Capsule features
Features rating:
Capsule alternatives
Capsule
Starting from
21
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
EngageBay CRM
Starting from
14.99
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Capsule pricing
Pricing plans
Pricing details:
User opinions about Capsule price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Capsule's price and value, mention it in a positive light.
Most reviewers indicate Capsule offers strong value for money, highlighting its free version as a useful entry point and appreciating the affordable, scalable pricing as their needs grow. They say the included features and integrations justify the cost, and find the platform robust and easy to use for the price. Some users report the free plan’s limitations, such as a contact cap, and note costs increase with additional users. A few reviewers mention missing advanced features like email campaigns, but feel these are typically found in higher-priced alternatives.
, and
Capsule integrations (98)
Integrations rated by users
We looked at 167 user reviews to identify which products are mentioned as Capsule integrations and how users feel about them.
Integration rating: 4.5 (3)
Integration rating: 5.0 (2)
“Works well with Microsoft Outlook.”
Pepukai L.
Snr AR Assistant
Integration rating: 5.0 (1)
Other top integrations
Capsule support options
Typical customers
Platforms supported
Support options
Training options
Capsule FAQs
Capsule has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is Capsule used for?
Capsule is an easy-to-use CRM for businesses to manage contacts, build relationships, make more sales and be more organised. Teams can store all contacts in one place in Capsule, whether they are a lead, a supplier, or an investor. Capsule's filters and tags allow managers to sort and find the contacts when needed. Alongside contacts, administrators can add associated tasks and record the entire communication history with a contact. The visual sales pipeline that supports drag and drop editing, enabling operators to manage sales opportunities. Supervisors can create sales milestones, add sales opportunities into Capsule and create sales processes that are associated with each sales step. At a glance teams will be able to see all opportunities and can then analyze the entire sales process using the insightful sales and activity reports.
Q. Does Capsule support mobile devices?
Capsule supports the following devices:
iPhone, iPad, Android
Q. What level of support does Capsule offer?
Capsule offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk
