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Capsule
5
103
4
50
3
12
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
Table of Contents
Capsule - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Capsule overview
Based on 167 verified user reviews
What is Capsule?
Reviews for Capsule come from a wide variety of industries, including information technology and services (9% of reviewers), marketing and advertising (8%), and computer software (8%). The most frequent use case for Capsule cited by reviewers is CRM (50% of reviewers).
What do users say about Capsule pricing?
Most reviewers indicate Capsule delivers strong value for money, appreciating its affordable, scalable pricing and useful free version. Some users report limitations in the free plan and rising costs with more users, mentioning missing advanced features.
Starting price
per month
Pros & Cons
Contact Management
Reminders
Client Management
Calendar
Task Management
Capsule’s user interface
Capsule review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.3
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Capsule?
Reviewers appreciate Capsule for its intuitive, easy-to-use interface and straightforward setup, which they say makes onboarding and daily use simple for teams of all sizes. They find it effective for managing contacts, clients, and tasks, with helpful integrations for Gmail, Xero, and Mailchimp that streamline workflow and communication. They value its affordability and flexible pricing, especially for small businesses.
Some indicate that the free plan has notable limitations, such as contact caps and restricted features, and they wish for more advanced options in email campaigns, data management, and automation. They mention occasional issues with data import, contact syncing, and deeper customization.
Select to learn more
Who uses Capsule?
Based on 167 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Capsule's key features
Most critical features, based on insights from Capsule users:
All Capsule features
Features rating:
Capsule alternatives
Capsule
Starting from
21
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Capsule pricing
Pricing plans
Pricing details:
User opinions about Capsule price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Capsule's price and value, mention it in a positive light.
Most reviewers indicate Capsule offers strong value for money, highlighting its free version as a useful entry point and appreciating the affordable, scalable pricing as their needs grow. They say the included features and integrations justify the cost, and find the platform robust and easy to use for the price. Some users report the free plan’s limitations, such as a contact cap, and note costs increase with additional users. A few reviewers mention missing advanced features like email campaigns, but feel these are typically found in higher-priced alternatives.
, and
Capsule integrations (98)
Integrations rated by users
We looked at 167 user reviews to identify which products are mentioned as Capsule integrations and how users feel about them.
Integration rating: 4.5 (3)
“Keeps the account department happy”
“That's what we were using.”
Jacs F.
Sales
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
“I don't know that I am using this it's fullest. I wish that it kinda logged the emails as touch points itself in the correct client to prevent me from having to log things like that myself.”
Adelita D.
Founder
Other top integrations
Capsule support options
Typical customers
Platforms supported
Support options
Training options
Capsule FAQs
Capsule has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is Capsule used for?
Capsule is an easy-to-use CRM for businesses to manage contacts, build relationships, make more sales and be more organised. Teams can store all contacts in one place in Capsule, whether they are a lead, a supplier, or an investor. Capsule's filters and tags allow managers to sort and find the contacts when needed. Alongside contacts, administrators can add associated tasks and record the entire communication history with a contact. The visual sales pipeline that supports drag and drop editing, enabling operators to manage sales opportunities. Supervisors can create sales milestones, add sales opportunities into Capsule and create sales processes that are associated with each sales step. At a glance teams will be able to see all opportunities and can then analyze the entire sales process using the insightful sales and activity reports.
Q. Does Capsule support mobile devices?
Capsule supports the following devices:
iPhone, iPad, Android
Q. What level of support does Capsule offer?
Capsule offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk
