This software is very easy to use, and we have had great success with using it to communicate internally to better serve our clients.
What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run.
Nice integration with Socials to retrive people information (pictures). Some basic easy to use integration with msot popular tools like Mailchimp, Xero, Zendesk.
The free version was so restricted, it made it virtually useless.
I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right.
No multiple records (create campaign lists and cleaning up is horror).