ActiveDEMAND Reviews

The potential is high for ActiveDemand. It presents itself as a total marketing solution. It offers phone tracking, automated email services, and white label customer interfaces.

The platform isn't customer friendly. The GUI is very clumsy and not intuitive. There aren't enough templates to really jumpstart a robust campaign. Customer support is slow to respond and lacks online support documentation to help. The cost is comparable to competing platforms that offer better interfaces, stronger customer support, and more templates.

Thank you for giving your honest feedback. As it has been a while since you were an ActiveDEMAND client, you may be interested to know that we now have a full marketing stack. From appointment scheduling, drip campaigns, dynamic website content, popups and so much more. As well we now have a fully integrated in app personal trainer and support in several languages. You may want to consider re-introducing yourself to the platform

Support team is always ready to help and usually they are very fast with it. It has been a positive surprise, that they also listen to users's needs and ideas and actually create alterations and new features based on those ideas.

Some of the videos are old and the software does not look the same now, so they are sometimes a bit confusing.

Hi Eeva, Thank you for taking time to review ActiveDEMAND. Your comments and feedback are always welcome and helpfu for us to improve your experience with the software. We have been working to update older videos and make them easier to understand. We've also added our in-product assistant to walk through tasks. Thank you again!

The product is a very powerful tool for us in our marketing effort. It's really easy to setup email campaigns and focus on our customer contacts and generating new leads. We've learned a lot from ActiveDemand about marketing and what our customers are looking for from our website.

Because it is such a robust package, there is a learning curve involved with it. The staff at ActiveDemand are quick to help and provide the tools we need. They are very patient and really easy to work with. There have been a lot of things we have wanted in the software that they submit to their development team to get done for us. It's really nice to see a company focusing on constantly improving their products.

Easy to use once you learn it. Good archiving system for saving items for future use. Superior support system. Chat support so helpful. Great that there's no contract period. Excellent value for the money.

Not easy to learn - needs better training materials - user manuals or resources. I don't seem to get what I need from the video tutorials. Needs better search capacity in resource area. Might be nice to start with a buddy-system for the first few emails. I like access to Sean but after awhile I feel I've asked too much. Maybe someone further down in the org would be able to answer my basic questions. Did that once and it worked great.

Hi Sue, Thank you for your review of ActiveDEMAND. Your insight and comments are appreciated and feedback is always welcome. Thanks again!

The variety of marketing tools it offers. It also integrates with our CRM which makes it a seamless process. As a non-profit, it allows us to bundle our marketing tools into one environment and saves us time and money in the end.

This may be more specific to our company as we have numerous sub-groups, but it is time intensive with set up and the learning curve for creating templates and work-flows for each sub group.

Hi Heather, Thanks for taking some time to leave us a review. We are always working to improve ActiveDEMAND for our clients and your comments help us do that. Thanks again.

The reports that you are able to generate to automatically send

The interface is not intuitive and UX is not great. It takes a long time to figure out how to do anything

Hello, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thanks again for choosing ActiveDEMAND as your marketing automation platform.

Easy to do several tasks online within one program.

It's a little slow sometimes, but not bad.

Hi Angela, Thank you for taking the time to offer feedback on ActiveDEMAND. We appreciate the comments and use them to be constantly improving our software. We are happy you are having a good experience with ActiveDEMAND. Thanks again!, The Team at ActiveDEMAND

The capabilities of this software are amazing. It will grow as the company grows. The support through the website and personal phone calls is extremely helpful and saves time. The training videos are easy to follow and understand. The analytics are impressive and easy to understand.

At first the software seems very complicated to get set up. Use the resources available and once set up the software can be used for multiple campaigns.

Hi Sheila, Thanks for providing us with feedback on our software and for the positive review! We use your comments to continually update and improve our software to offer the best value and user experience we can. Thanks again!

Customer Service and lead notifications. I like having the ability to see who's been on our website and what they were looking at.

Email Campaigns - Email formatting can be cumbersome.

Hi Chris, Thanks for taking the time to leave a review. We appreciate all feedback to help us improve ActiveDEMAND's user experience.

The product has excellent features and capability

A certain number of the features require inside knowledge to understand

Hi Matt, Thank you for taking the time to review ActiveDEMAND. We know that because ActiveDEMAND is so feature-robust that it can take time to learn. We have created (and continue to create) support articles, how-to videos, and other learning material to help understand the more difficult features. And as always, our fantastic support staff is always ready to help with any question or issue. Thanks again!

What's great about this software is that it's linked directly to my current CRM system. It tracks emails and drip campaigns, it will track calls with a click the call feature and transcribe the conversation for documentation process. It identifies who is being prospected online as well as identifying prospects on the webpage how long and what pages of interest. This is a great sales tool for any organization looking to see what activity is really working for your company.

It's a lil tricky if your not technologically savvy and can be a bit pricy for a smaller organization.

Thanks for the feedback Brittany! We are constantly improving the user experience of our software and your feedback is extremely helpful in that endeavor. Thanks again for taking the time to leave a review!

I liked the idea of the Dynamic Content. That would be a killer application.

its overall poor execution and mainly its logic.

Easy to use for someone like me who is technologically challenged! I like how easy it is to create a landing page for an event sign up, etc.

What I like least is the Facebook posting. While I like the statistics I get using the software to post my Facebook posts, the post itself on Facebook does not always post correctly. Usually only posts a portion of the picture.

Hi Beth! Thank you for your review of ActiveDEMAND. We appreciate your comments and insight. It is always helpful to get feedback. Thanks again!

Tight integration with Pipedrive Good configuratior for email-journeys. Very reasonable entry-point to start with marketing automation and prospect tracking.

Comprehensive, to the extent that it can be somewhat difficult to navigate. But I have not used the SW enough yet to make this

Hi! Thanks for taking a moment to review the ActiveDEMAND platform. We appreciate all feedback to help us to continue to improve the software and our users' experience with it. Thanks again! The Crew at ActiveDEMAND

You are able to follow up on potential sales and clients in one easy place.

I wish that it could integrate with contacts

Hi Sabrina, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve and take your comments into consideration for future updates. The ActiveDEMAND Crew

We used ActiveDEMAND for about a year and it helped us organize our email especially. We were using all sorts of different things before.

No cons were added to this review

Active Demand is a great tool and can do a lot, probobly even more than I know.

I find it hard to navigate the pages and set up the campaigns. When we had a full-time marketing person it made it eaier because they did it.

Hi Ryan, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve - and that includes usability. May I recommend our personal trainer tool for your difficulty setting up campaigns? On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thank you again for choosing ActiveDEMAND as your marketing automation software.

I chose activedemand because it was the least expensive phone call tracking tool that worked with Google analytics.

The interface for reviewing the calls could be a little more user friendly, and I wish it integrated better with my digital marketing platform, agency analytics.

Hi Alex, Thanks for taking a moment to review ActiveDEMAND's call tracking tool. We are happy you are finding value and we appreciate your feedback about the interface. We are constantly working to improve ActiveDEMAND and will continue to work to make our UI user friendly. Thanks again for the comments!

Call capabilities with lead forms are nice to receive.

Inconsistency with attribution. Many say Google whereas some should say Google/cpc (Google Ads).

Hi Jason, Thanks for taking the time to review ActiveDEMAND. Your comments continue to help us improve. For your attribution issue, I urge you to contact our support team via chat or at support@activedemand.com. They will work through the issue and help fix the attribution errors. Thanks again from the ActiveDEMAND team.

All of the functionality and the ability to build custom work-flows/campaigns. There are pre-built templates that have been very helpful and the support staff has been amazing.

There is a bit of a learning curve and some features are a little difficult to understand. Sometimes there seems to be a bit of a disconnect with the PipeDrive web hook.

Hi Jorgen, Thank you for your review of ActiveDEMAND. Your insight and comments are appreciated. We are happy you are finding the platform fun. Feedback is always welcome. Thanks again!

The best part of this marketing platform has been the increased engagement with our customer base. We had no clue if we were winning with our own social media campaigns and this allowed us to get real data and metrics to better understand our reach!

No cons were added to this review

It's so easy to use and allows me to plan campaigns efficiently

I wish there was more drag and drop options and video compatibility

Hi Danielle, Thank you for the positive comments and taking the time to send them! We are thrilled to have you back with ActiveDEMAND. And we take your suggestions to heart as we continuously improve our software. Thanks again! The ActiveDEMAND team

Good for an agency or a marketing consultancy - easy to delegate access etc.

Really not much I can say here apart from the fact when I started, they were new to the space and some of the features available now were not available in the past

Thank you for reviewing ActiveDEMAND. We appreciate all feedback to help us improve. And we also use that feedback to add most requested features. Thanks again! The ActiveDEMAND team.

I liked Active Demand's ease of use and set-up.

There was some learning curve in the begining.

Hi Brian, Thank you for taking the time to leave a review for ActiveDEMAND. We appreciate your comments and are happy you are happy with the platform. We will continue to improve our user experience with the help of your feedback. Thanks again, The ActiveDEMAND team

Automatic email system. Setting up emails ahead of time and knowing they will send with no problem. I also like that it integrates with pipedrive

How difficult it is to navigate. I feel like you have to be a coder to full know how to utilize this software. I also want to be able to see when someone receives and email (in pipedrive)

Thank you for your comments. All email activity is visible directly in Pipedrive. Email Open, Email Sent, Email link click, even Asset Download are default activities that are posted directly into Pipedrive