ActiveDEMAND Reviews

ActiveDEMAND is an incredibly flexible solution that can be used in a variety of applications. Their support is top notch and they will help you with anything.

The user interface is a bit clunky and slow. The templates are not designed in very modern fashion and require a lot of editing.

Hi Tim, Thanks for taking the time to review ActiveDEMAND and for the positive comments. We appreciate the constructive criticism as well, regarding our platform and consider all feedback as we work to improve the software and our user's experience with it. Thanks again! The ActiveDEMAND Crew

The capabilities that I appreciate most on Active Demand are the list filterting email developer/editor. I appreciate the amount of criteria that you can filter your lists by, giving the ability to add or remove contacts to your lists seamlessly and easily. The email developer is easy to use, aside from a few small glitches.

My least favorite thing about the platform is the amount of time reporting takes to propegate. I can't see real-time performance from email campaigns, at best I can see data after 24 hours or so, but if you like mo monitor your campaigns more closely, this will fall short.

Hi Christina, Thank you for taking a moment to give us a review. We appreciate all feedback as it helps us improve our software. We are sorry to hear you are having some issues - specifically with real-time reporting. We do have real-time dashboard widgets for email campaigns and we encourage chatting with our support team to answer questions about how to set it up - they are super friendly and helpful. Thank you again for your comments!

It provides us with email marketing analytics and helps us understand contact rating in our engagement model.

I'm not an Admin of this system. I'm just a user. We have it hooked up to our CRM, which is where I spend most of my time. My opinion is that this might be great software for someone who is an admin trying to track analytics for a big company, but we are small and when we hooked this thing up to our CRM, there were a number of things that were either over-looked by the ActiveDemand Implementation...

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Hi Jeff, Thank you for the honest feedback. One of the main reasons people choose ActiveDEMAND is our deep integration with CRMs. There is a lot of information that can pass between ActiveDEMAND and the CRM and back again, thus it does require planning to ensure the integration is meeting the business requirements. Turning everything on and pushing everything ActiveDEMAND has into the CRM is technically...

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It is feature-packed and covers all my needs from Marketing Automation, Lead conversion, Account-Based Marketing. Power dialer, Social, and much more I have to yet implemented.

Workflow designer can be a slow on on very large workflows.

Hi Victor. Thank you for your positive comments. We are very happy to hear that ActiveDEMAND is meeting your needs and expectations. And we are making improvements all the time - the speed of the platform being a particular focus - and we have recently improved the speed of our workflows. We hope you notice the change. Thanks again!

The support has been great, I love the ability to chat with experts whenever i'm having an issue and the response is prompt and the advice usually solves my issue. I like the reporting tools and that new features are constantly being updated/added.

I don't like that I can't use the workflow editor on my current subscription and don't really need the upgraded version for how we use the software. Also, it seems to take a long time to load pages.

You can do an awful lot with ActiveDEMAND. Automation workflows, form submissions, CRM integration, email creation and sending, lead scoring - it's all there. I would say that it outperforms Pardot and possibly even HubSpot, while being less money.

The user experience is horrendous. Once you know where things are, what icons mean, and get inside the head of the people who built it, you can get around with relative ease. But until that point, you are pretty much reliant on the support people for help. The good news is that the support team are EXTREMELY helpful and don't mind you talking to them on the chat three, four times a day!

Hi Jon, Thanks for your feedback on the ActiveDEMAND software. You have provided some very positive comments and also some items that we can improve upon so thank you for that. We continue to work on the software to make the user experience better and provide stellar support as we continue to update and grow. Thanks again for the comments!

I love that ActiveDemand integrates Google Analytics, Call Tracking, and email marketing all into one platform so that I don't have to login to multiple different platforms to get a handle on how campaigns are performing. It also integreates with PipeDrive and other CRMs easily for full ROI tracking.

ActiveDemand has all the features you could want from a marketing automation platform; however, I sometimes feel it's a "jack of all trades, master of none." The UI can be confusing because it does integrate so many different things, and I feel like I have to chat with support often to figure out what I need to do. Also, they push updates sometimes that change your previous settings and you won't know until it becomes an issue.

Hi Kristina, Thanks for taking the time to leave us a review! We appreciate the positive comments and also your insights about where we need to improve. ActiveDEMAND is a very powerful system with a lot of features, and as such there is a bit of a learning curve. As you know, we take a full contact approach to helping our clients succeed with the platform. We are always looking for ways to improve so thank you again!

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The visitor tracking is robust and provides much more data than similar tools. You can get the full visitor history for every organization who visits the site.

The software is cumbersome and slow. It often takes several minutes to run a report. Compared to similar software, the automations are overly complex and not as feature-rich.

Hi, Thanks for your feedback. We appreciate your comments and use them to improve the user experience with ActiveDEMAND.

IT seems that you have an option for any possible feature you can think of.

At the time I was using the product I wish I had access to expert help to fully utilize every feathure effectively.

Hi Chris, Thank you for taking a moment to review ActiveDEMAND. Your feedback is very helpful for us to continue to improve the platform and our users' experience. Thank you again for choosing ActiveDEMAND as your marketing automation software.

The Customer Support and his support team have provided to me is exceptional. When I was a new subscriber, He called me every week. He wanted to make sure I was happy with the product. Months later and he still calls me although not as often which is great but I know I can count on him when I need him. Also, I was looking for manual and automatic scoring. This was not a feature I could find in most of the vendors I talked to. Also, it is so easy to use that I got very little training.

When editing the email, the "Text" removes the spaces between the paragraphs. Most importantly, I would like to have the option to sort the contact lists. Lastly, it is not easy for me to determine if someone has unsubscribed or if the email I sent was blocked by the recipient's firewall. This is very important to me so I would really appreciate if I could somehow separate the unsubscribers from the ones who didn't unsubscribe but that are showing a red circle next to their email address.

Hi Claudia, Thank you for taking a moment to review ActiveDEMAND. We really appreciate all feedback and we are happy to hear ActiveDEMAND is providing value to you. We work constantly to improve what ActiveDEMAND offers and your suggestions to improve the UI are appreciated. Thank you for your positive feedback for our support team. We have to agree - they are pretty great.

It’s got a lot of functionality packed into it

Some options require a more tech oriented person, however the customer service is always on the ball and ready to help where they can

Hi Vernon, Thank you for taking the time to leave a review for ActiveDEMAND. We agree that our customer service team is fantastic and always ready to help with some of the more difficult features that ActiveDEMAND offers. We also provide a library of videos, and support articles that we constantly update to help understand our software and its features. Thanks again for the comments.

The main benefit to me/us is the ability to "know" what is going on at all times, in real time. We make a change we see the result, good or bad and can manage a process forward in real time. Lead nurturing is critical and fairly easy to set up. The on-line support/chat function is good, but the people are GREAT. love getting real help from rel people.

Learning curve is challenging, as it some of the trickier back end functions

Hi Gerry, Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform. Thank you again for choosing ActiveDEMAND as your marketing automation software.

The abilities of Active DEMAND appear to be only limited by my imagination or the courage of my Clients to use them. The process of Lead Nurturing with sophisticated logic and decision making, while I or my clients are sleeping is a huge labour saving feature. Automated reporting with my Agencies branding help me get credit where its due without ambiguity. The ability to Copy/Clone campaigns, emails processes from one account to another is a hugh time saver when getting an account up and running.

Ther are several areas where the terms used are quite technical or ActiveDEMAND specific that could do with some contextual help on the screen to assist the newcomers to digital marketing. There a few key features, especially on the account, set up page that need to be right to deliver results. New users should book a Q&A Support session as soon as they sign up and I suggest AD labour several key points about the account set up.

Hi Mark! Thank you for taking the time to review ActiveDEMAND. We really appreciate your insights and comments.

ActiveDemand incorporates all features you want in marketing automation: landing pages, forms, email, anonymous visitor tracking, integration with CRM, and custom workflows (in addition to all of the baseline marketing automation: lead scoring, contact tracking, etc.). It's very easy to implement on any website via JS or Wordpress plugin-- so you can work independently of the website if you don't have access to the backend (great option for marketing agencies). VERY competitive on pricing as well.

There is a little bit of a learning curve when starting out. But once you get a feel for where things are and how they operate in the platform, you'll have everything you want at your fingertips. Putting a little bit of time in learning the platform greatly pays off in the long run (and they have great support!).

Hi Andy, Thanks for taking a moment to review ActiveDEMAND. We appreciate all comments and feedback and we are happy you are getting value from the platform. We are always working to make the on-boarding experience easier and have added an in-platform assistant to walk you through tasks. And thanks for the shout out to our support team. We agree...they are fantastic.

The main reason why we have chosen to work with ActiveDemand is that​ it can sync with other programs (in our case our sales system). Therefore it can track lots of data and we can sync it two ways.

It's not always the most user-friendly software but when you know how to work with it, there's a lot possible.

Hi Dominique, Thank you for taking the time to review ActiveDEMAND. We appreciate the feedback and use it to improve our software. We understand there is a lot to learn with our tool and we are constantly looking for ways to make learning barrier-free (ie. our support portal, CEO chat webinars etc). But our live support team is fantastic if you get stuck so please reach out to them. They are happy to help! Thanks again for using ActiveDEMAND.

I really like the subscribe/unsubscribe list. Once an email is in the system the address is updated whether it has unsubscribed or not

We had a lot of issues with things not working and due to the time zone difference, everything took twice as long to be solved. We did not have the patience.

Megan, thank you for your honest feedback. We have recently added staff in Australia to better serve our clients on that side of the planet. The automation package definately is a big step up from our basic email marketing package. Once your business is at a point where it can take advantage of marketing automation, you may consider upgrading to the marketing automation system in the future.

-The absolute best part of this product is the chat support. They will actually work with you all the way until a solution is made. They are all very familiar with the program. -It is an incredible value for the money. -Moderately easy to use.

It lacks functionality in some key areas, most notably: lacking an undo button, a clunky landing page builder, and no mainstream CRM integrations that I know of (i.e. Salesforce). Social posting and tracking in campaigns are...okay but the actual posting and scheduling are not good. It does about 80% of what you really need it to do, if they can get up to speed on the last 20% I think it can be one of the top platforms. The training videos on youtube are way out of date.

Ryan, thank you for the honest feedback. Regarding CRM integrations, ActiveDEMAND naively integrates with -Salesforce (we are a salesforce parther) -Microsoft Dynamics -Pipedrive -Pipelinedeals -Zoho -Freshsales -Nimble and many more. Our native integrations with CRMs is probably one of our biggest selling points. We offer bidirectional communication with the CRMS, task automations, and a powerful lead insights system embedded in the CRM. Reach out to our support team, they would be very happy to discuss our wide range of CRM integrations.

Active Demand is some pretty great software for a lot of our clients. We consider it an important part of our analytics stack to help our customers understand and grow their business.

There are occasionally server-side issues that prevent the plugin from working, but the team is usually quick to remedy these. It's just a matter of keeping an eye on our sites.

Hi Adam, Thanks for taking a moment to review ActiveDEMAND. We are happy you like our software and are using it for your customers to grow their businesses. Your comments are helping us build a better platform every day...so thanks again!

I've been using Active Demand for since it started and have been happy with the service and products they provide for my company.

I wish they would provide an accounting service that would let us bill/invoice and take auto payments.

Hi Thai, Thank you for your positive comments! We appreciate all feedback and consider it when working towards future updates of our platform. Thanks again! The ActiveDEMAND Crew

The features are complete and easy to understand. There are good integrations and sufficient APIs to allow for custom integrations if we wished. Great support.

The UI is not super intuitive. There are a few features that are undocumented and were only uncovered upon asking support.

Hi Jason, Thanks for taking a moment to comment on ActiveDEMAND. Your feedback helps us improve our software. And we have been working on our UI and increasing our documentation for our features - and will continue to do so. Thanks again!

Two things stand out about activeDEMAND: 1. They are the only marketing automation fotware that integrates seamlessly with our CRM, PipelineDeals. Because the software includes the functionality we were looking for and the price is reasonable, the decision to choose it over others was a no brainer 2. The support is fantastic. I'm not the most technical person but I had no problem setting up and integrating activeDEMAND to our CRM, mostly due to the super quick and detailed response from the support team whenever I had any questions.

I don't have any huge complaints, but some of the features that use their own algorithms (like reply detection) don't work 100% of the time so I've decided not to use them. The interface and templates could also use some updating. This software was clearly designed by an engineer, which has it's pros and cons!

Hi Zeke, Thank you for the review! We are happy ActiveDEMAND is providing value to you and your company. And we have to agree - our support team is the best!

ActiveDemand provides a lot of the digital tools for modern marketing. I love having everything in one place and pulling all the different report options to show ROI.

No system is a perfect solution, but the help portal and support teams are quick to help, diagnose and provide solutions so our marketing campaigns don’t suffer.

Hi Katie, Thank you for taking a moment to review ActiveDEMAND and for the positive comments. We appreciate all feedback and use it to constantly be improving. Thanks again! The Crew at ActiveDEMAND

What I like most about the software is the email and media automation. I also like how I have access to customer support through chat and call. I use pipedrive as well and the fact that active demand and pipedrive can integrate together is great.

Sometimes it is difficult to talk to support through chat, ie. trying to explain the problem, process etc.

Thanks for the feedback Cassidy! We are always trying to update and improve our clients' experience with ActiveDEMAND and your comments help us do that.

There is a ton of functionality in Active Demand.

It's so difficult to navigate. The user experience is very frustrating because we understand it can do a lot of powerful things, but figuring out how to make it work is difficult. It's also pretty limited from a design standpoint when it comes to email templates, schedulers, landing pages, etc.

Hi Rachel, We appreciate you taking the time to provide feedback for our software. And your suggestions will help us continue to improve the UI and make using ActiveDEMAND easier. We also recommend accessing our support team for help and/or using our implementation services where we can set up what you need. Thanks again!