White Label Loyalty Reviews

The team over at white-label loyalty (WLL) is top notch! When integrating their products in to our deixa.io web3 platform, their team provide world class support. From being available on short notice, understanding their api, onboarding brands, utilizing their system to onboard customize offers, or assisting in strategies for ensuring users uuid in our system can also be recognized in their system, the WLL team was prepared to handle all of our use cases with extreme efficiency.We are building a company that gamify users actions with Rewards and WLL team is the team we have identified to partner with us on our journey. We highly recommend WLL and are honored to be working with such a professional team!

There is not a sandbox list of brands that we can use during testing, to test the gift card or voucher code url. This is an easy fix that I'm sure they will improve now that we have added this feedback.

Easy to use and possibility to customize to meet the needs of users

The AI learning aspects are a little hit and miss and sometimes quite a bit of manual intervention is required.

Great hub of content and information to build a good knowledge base

After looking at one entry it would take you back to the start rather than latest page

The team is always on hand to support, answer any questions you have, and flex with you to make the end result exactly what you want it to be. As it was a learning process for us as a business having never dealt with apps before, there were some elements we were uncertain of going into it, but WLL worked with us throughout to make changes, additions and improvements to get it to where it needed to be.

Some elements of the back end can be confusing to use (for someone with no app/developer experience) however the team is always on hand to answer any queries, provide guides, or set things up for you so not an issue really.

Ease of use, smooth implementation, and wide use case coverage including being at the forefront of market movements, eg. ready for the Metaverse.

Not a big/well-known brand so had to do heavy due diligence process prior to selection.

Easy of use, clarity, simple integration, API first

A few features are missing on the multi-tannet management side. But ELL are working on it

Flexible, modular solution that fits my company's needs - Easy to use admin console to manage the program - Out of the box solution that is branded to your needs - Cheaper solution without the cost of development - API-first so easy to integrate - Good reporting and analytics available - Very professional and friendly team to work with - Technology get constant updates & improvements

Like most digital platforms there is a learning curve and understanding the functionality requires a little guidance and tuition.

The relationship is really good and they are flexible to our needs. The way their technology integrates is great, which makes our life easy

I think contract management could be improved at WLL side

The SW is very intuitive, easy to use, flexible/adaptable

Segmented approach to users (reward scheme and communication) would be great!

Hi Petra, Thank you so much for leaving a review, we're also thrilled the pilot was such a success. I just wanted to clarify that we do have a thorough segmentation engine, which also works to send personalised communications. Unfortunately, there were extenuating circumstances due to the pilot tight timelines and other integration limitations, which did not allow for the full capabilities to be rolled out immediately but would work for full launch. I hope this clears things out. Kind regards, Kristyna from White Label Loyalty

We were able to implement a Reward system for Members of the Society. The solution has landed well, and our members find it easy to use. From an admin perspective - it is also helpful and uncluttered.

As with all integrations - it is important both sides understand the capabilities/limitations of existing/new systems.