They have a good base to continue improving this software, they have positive points such as the report and the monitoring is easy to use.
It's amazing for customer service and account management, and one of my service lines has allowed me to entirely forgo offering manual reporting - which is amazing.
It's very easy to implement, support is quick to respond and helpful with their replies, feature requests are taken seriously, and it's a great value for the spend.
We're constantly fretting over accidentally erasing our data and don't want to mess with the settings too much.
The limited quantity of widgets limits what you can do with the display of the dashboard.
It is somewhat limited in functionality and can be difficult to understand what the metrics mean (for example year over year, quarter over quarter, month over month and so on.).