App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Retently
5
27
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Net Promoter Score & customer feedback collection
Table of Contents
Retently - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Retently overview
What is Retently?
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.
The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey. Customers can then give the business a score based on how likely they are to recommend the company to a friend, and provide additional feedback, and a total Net Promoter Score will be calculated based on the survey responses. Surveys can be distributed via email, or triggered within the business app or website, and multiple channels can be utilized for increased response rates. Retently also facilitates the triggering of surveys based on specific, predefined actions such as a visitor leaving the web page or the finalization of a sale.
Customers can be split into segments in order to target surveys at specific user groups and gain insight into different demographic results. Surveys can be customized both visually and in terms of content, with the ability to add company branding and colors, and personalize the question and text content depending on the target audience. Retently integrates with a large range of third party applications including CRM, email, and marketing platforms in order to create custom workflows, sync contacts, manage feedback, and more.
Retently’s user interface
Retently pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Retently?
Support team willing to make changes and enhancements to the platform and take on feedback.
Select to learn more
Who uses Retently?
Based on 30 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Retently's key features
Most critical features, based on insights from Retently users:
All Retently features
Features rating:
Retently alternatives
Retently
Starting from
50
Per month
Survicate
Starting from
49
Per month
SurveyMonkey
Starting from
30
/user
Per month
Screeb
Starting from
135
Per month
Retently pricing
Pricing plans
Pricing details:
User opinions about Retently price and value
Value for money rating:
To see what individual users think of Retently's price and value, check out the review snippets below.
Dorota C.
Operations Laad
Antoine R.
Head of Operations
Retently integrations (163)
Top integrations
Retently support options
Typical customers
Platforms supported
Support options
Training options